What are Some Troubleshooting Methods for a Lyric Using Apple HomeKit?
Some troubleshooting methods for a Lyric using Apple HomeKit include ensuring that HomeKit is enabled on the panel, ensuring network settings are correct, resetting HomeKit on the Lyric, rebooting the Lyric and the HomeKit device, and deleting and re-adding the Lyric as a HomeKit accessory.
HomeKit compatibility is one of the biggest features of the Honeywell Lyric Controller. By integrating the Lyric with your HomeKit network, you can have your HomeKit devices activate automatically with Lyric System events. This is known as a HomeKit automation. You can also control your Lyric System remotely using Siri voice commands. Remember that you will need to have a HomeKit Hub set up in order to perform remote Siri voice commands. Compatible HomeKit Hubs include an iPad, an Apple TV (gen 4 or higher), or an Apple HomePod.
If you are experiencing issues with your Lyric System on your Apple HomeKit network, the first thing you should do is make sure that HomeKit is enabled on the Lyric System. The only way for HomeKit to be enabled on a Lyric System is for a monitoring company to enable the feature. Sign-up for alarm monitoring service, and have your monitoring company enable the feature. You can confirm that HomeKit is enabled for the system by looking for the Reset HomeKit option. From the main screen, choose Security > Tools > Master Code (default 1234) > Advanced. You should see the Reset HomeKit option. If you don't, then HomeKit has not been enabled for the system.
Next, make sure the Lyric and the HomeKit device you are using are on the same WIFI network, Since the Lyric can only connect with 2.4 GHz WIFI networks, you will not want to have your HomeKit devices on a 5 GHz WIFI network. You should also make sure that the dedicated HomeKit Hub (iPad, Apple TV, or HomePod) is on the same network. The main step here is to ensure that all the devices in the network are using the same router or wireless access point (AP) on a 2.4 GHz connection.
The next troubleshooting step is to try using the Reset HomeKit option that you can access in the Master Tools Menu for the system. Again, that menu is accessed by entering the following from the main screen Security > Tools > Master Code > Advanced. Click the Reset HomeKit button. The system will ask if you are sure. Select Yes. The Reset HomeKit function will then be performed.
If that doesn't fix the issue, you might want to try rebooting the devices. Start by rebooting your router or wireless access point first. Leave it powered down for a full 30 seconds. Once you power it back up, allow it to boot completely up. Next, reboot the iOS device being used with the Lyric Alarm System. If that doesn't resolve the problem, then perform a soft reboot on the Lyric by choosing Security > Tools > Master Code > Advanced > Reboot. Click Yes when asked if you are sure. The system will reboot. Once the system reboots, see if the issue has been fixed. If not, then try performing a hard reboot of the system. Open up the Lyric panel, and disconnect the backup battery. Then unplug the transformer to power the system down completely. Wait a few seconds, then plug in the battery then the transformer to power the system back on. See if that fixes the issue.
If you are still having issues, try deleting the Lyric System as a HomeKit Accessory in the Apple Home App on your iOS device. To do this, tap and hold the Lyric Accessory in the Home App (it is usually called LyricAIO). Then click on the Settings button that appears. Scroll down to Remove Accessory, and select that option. This will delete your Lyric System from HomeKit. Then try re-adding the Lyric as a HomeKit Accessory. This may fix the issue.
If all else fails, contact your alarm monitoring company, and have them disable the HomeKit feature and send the update to the Lyric System. Then have them re-enable the feature and send it to the Lyric. You will need to re-add your Lyric System to your HomeKit network. This will hopefully solve any problems and allow the Lyric System to work with HomeKit as intended. Alarm Grid customers can contact us at email@example.com if they need assistance disabling and re-enabling HomeKit for their Lyric Systems. We maintain support hours from 9am to 8pm ET M-F.
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