How do I add/remove text/email alerts in Total Connect?
Log into your Total Connect account from any device. Go to Notifications, then List. From this screen, you can enable or disable system notifications. If your account has Zone Open/Close notifications enabled, go to Add Notification, select Security, Sensor Open/Close, and follow the prompts.
You will easily be able to see which events are enabled to send notifications, and which are disabled. By default, the master user is associated with the default group and all enabled notifications will be sent to this group.
To control which users are associated to which groups, go to Notifications > Groups. To edit an existing group, click on the group name. By clicking the +User icon in the upper right, you will be shown a list of all users, and additional users can be linked with the group. To create a new group, click the +Group icon in the upper right of the Notification Groups page, give the group a name, then associate users to it. Finally, in the Notifications List, assign the appropriate notifications to this group.
Once a group has been created or edited, it is always a good idea to test. From the Group Edit screen, select the Envelope icon in the upper right to send a Test Message to all members of the group.
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- Answered By
- Julia Ross