How Do I Find the IP Address of My IQ5 NS Alarm System?

To find the IP address of the IQ5 NS, open the IQ Installer app and navigate to About, then read the IP Address line in the Wi-Fi section. Because the IQ5 NS has no screen of its own, this is read within the app, and the panel shows an IP address only while it is actively connected to WIFI.

What the IP Address Is For

The IQ5 NS (available in AT&T LTE and Verizon LTE) is assigned an IP address by your router when it connects to WIFI. The IP address is how other devices on your home network find and communicate with the panel, and you may need it when reserving an address for the panel on your router or troubleshooting a network connection. It is listed on the panel's About page in the IQ Installer app under the Wi-Fi section.

Unlike the panel's MAC address, which never changes, the IP address is assigned by your router and can change over time or when the panel reconnects. Looking it up is a quick, view-only task that changes nothing on your security system. If you also need the fixed hardware identifier, see our guide on how to find the MAC address of the IQ5 NS, which is on the same About page.

Before You Begin

Because the IQ5 NS has no screen, its About page is reached through the IQ Installer app rather than on the panel. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding. The panel only has an IP address while it is connected to WIFI, so if the field is blank, confirm the panel is on your wireless network first.

Find the IP Address

1. Open the IQ Installer app. Open the IQ Installer app on your mobile device and make sure it is connected to your IQ5 NS.
   
   Open the IQ Installer app connected to your IQ5 NS.
2. Navigate to About. In the app, go to the About page to open the panel's system information.
   
   Navigate to the About page in the app.
3. Read the IP Address in the Wi-Fi section. Find the Wi-Fi section and read the IP Address line. It appears as four numbers separated by periods, such as 192.168.1.45. The same section also shows your connection status, SSID, and speed.
   
   Read the IP Address in the Wi-Fi section.

Tips

Because the IP address is handed out by your router, it can change when the panel reconnects or the router restarts. If you need the panel to keep the same address, set up a DHCP reservation on your router using the panel's MAC address, which pins that IP to the panel. If the IP Address field is blank, the panel is not connected to WIFI, so check your wireless connection first. Keep in mind this is the local network address and is not how the panel reaches the monitoring station, which it does over its cellular and WIFI paths.

Finding the IP address of the IQ5 NS gives you the local network detail you need for router setup and troubleshooting. For help locating the IP address or getting your panel online on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.