Frequently Asked Questions

How Do I Enroll a Z-Wave Lock to my Security System?
To enroll a Z-Wave lock into your security system, you will start by clearing the Z-Wave lock from the network. Next, you will put your panel into its Z-Wave inclusion mode. Then, you will activate the inclusion function on the lock itself. To finish, you will install the Z-Wave lock into your door.
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Will an Interlogix Simon XTi or XTi-5 Work w/o a Phone Line?
A Simon XTi or XTi-5 can be upgraded to use a cellular connection. This will allow the system to receive alarm monitoring service without a phone line. This is one of the most important upgrades that can be made for an XTi or XTi-5 System. Learn more about using cellular with a Simon XTi or XTi-5.
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What Happens to an Interlogix Simon XTi or XTi-5 When Internet Goes Down?
Since an Interlogix Simon XTi or XTi-5 System cannot connect to the internet, having the internet go down will not affect one of these systems. Instead of using the internet, these systems use a phone line or a cellular connection to communicate. Learn more about the Simon XTi and XTi-5 Systems.
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How Do I Connect My Interlogix Simon XTi or XTi-5 to WIFI?
There is no possible way to connect an Interlogix Simon XTi or XTi-5 to WIFI. Interlogix has not released a compatible WIFI card for these systems. They can only use a cellular connection or a phone line connection. We recommend using cellular. Learn more about the Simon XTi and XTi-5 Systems.
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Will Alarm.com Work w/ an Interlogix Simon XTi or XTi-5?
Alarm.com can work with both the Simon XTi and XTi-5 Systems. But these systems can only interface with the platform if they are receiving active cellular service. This requires a cellular communicator and a cellular monitoring plan. Learn more about using Alarm.com with an XTi or XTi-5 System.
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Is there a Peripheral Keypad for the Interlogix Simon XTi or XTi-5?
Interlogix produces an external keypad that serves as a secondary access point for a Simon XTi or XTi-5 System. This external keypad is called the Interlogix Two-Way Talking Touch Screen Keypad. Learn more about this add-on and how exactly it is used with Interlogix Simon Alarm Systems.
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How Many Hardwired Zones Are On a Interlogix Simon XTi or XTi-5?
The Simon XTi and XTi-5 both support two hardwired zones. These zones are part of the 40 total zones that can be supported by the panel. If a user wants to use additional wired sensors, a wired to wireless converter is needed. Learn more about using hardwired sensors with an Interlogix System.
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Is the Interlogix Simon XTi or XTi-5 Compatible w/ Alarm.com?
To use Alarm.com with a Simon XTi or XTi-5 Alarm System, a cellular communicator must be added. The user will also need a monitoring plan that includes cellular service. The panel will then be able to work with the Alarm.com platform. Learn more about using Alarm.com with a Simon XTi or XTi-5.
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Is the Interlogix Simon XTi or XTi-5 Compatible w/ Total Connect?
Total Connect is an interactive service platform designed exclusively for use with Honeywell Alarm Systems. The Interlogix Simon XTi and XTi-5 are manufactured by Interlogix, not Hoenywell. But while they cannot use Total Connect, they can use Alarm.com instead. Learn more about the XTi and XTi-5.
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How Long Does the Interlogix Simon XTi or XTi-5 Backup Battery Last?
The backup battery for a Simon XTi or XTi-5 must be replaced every two to three years. To replace the battery, open up the panel, and disconnect the old battery. Insert a new backup battery in its place and connect it to the panel. Learn how to replace the battery for a Simon XTi or XTi-5.
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