Frequently Asked Questions

Is My ADC-V721W Camera Upside Down?
To tell whether or not a ADC-V721W Camera is upside down, check the sticker on the back of the device. If the text on the sticker is upside down, then the device is indeed upside down. An upside down camera will still function properly. Learn more about the ADC-V721W Alarm.com Camera.
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How Do I Install an Alarm.com Camera?
Most Alarm.com Cameras are installed in a very similar manner. These cameras come with a mounting plate and screws. After drilling some holes, the mounting plate can be screwed into the wall. The camera can then be attached to the mounting plate. Learn more about installing an Alarm.com Camera.
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What's the Best Place to Install a Smoke Detector?
When choosing a location for a smoke detector, there are some things to remember. For example, it should be placed away from any vents or ducts that might affect its performance. It should also be at least 10 feet away from any kitchen appliances. Learn more about where to place a smoke detector.
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How Do I Remove a Z-Wave Device from Alarm.com?
There are three ways to remove a Z-Wave device from Alarm.com. The first is to manually exclude the sensor using the panel. The second is to have the alarm monitoring company remove the sensor. The third is to reset the Z-Wave controller and rebuild the network. Learn more about Z-Wave devices.
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What Is the Tamper On My Alarm System For?
The tamper switch is a very important feature on an alarm system. This feature tells the system to produce an instant alarm if someone tries to physically break into the panel while the system is armed. This prevents an intruder from powering down the panel. Learn more about tamper switches.
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Honeywell 5800COMBO vs Honeywell 5809
The 5800COMBO and the 5809 are both wireless fire sensors from Honeywell. The 5809 is for heat detection only, while the 5800COMBO is used for heat, smoke and carbon monoxide detection. Both sensors will interface with the same alarm systems. Learn more about these life-safety sensors.
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How Do I Use the Microphone on the IPCAM-WO?
A microphone is not included on the IPCAM-WO Total Connect Camera. There is also no way to add a microphone to the device. In other words, the device has no audio recording capabilities. But there are some other Honeywell Cameras that have audio capabilities. Learn more about TC Cameras.
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Are Glass Break Sensors Effective?
Glass break sensors are very effective in detecting the sound of breaking glass. These devices are very reliable when it comes to monitoring windows and protective glass casings. The dual-frequency detection process also prevents false alarms. Learn more about glass break sensors and how they work.
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How Do I Wire a POTS Line to My Security System?
To wire a POTS line to a security system, the incoming phone line will connect to an RJ jack. The RJ jack is then connected with the alarm panel and the on-site landline phones. Check the terminals when wiring. The panel must support POTS service to do this. Learn more about wiring a POTS line.
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How Do I Put the 2GIG GC2 Into Learn Mode?
Learn mode for the 2GIG GC2 is accessed through the system configurations menu. This mode is used to auto-enroll wireless sensors with the GC2 panel. By activating a sensor while the panel is in this mode, it can be learned-in automatically. Discover more about learn mode for a 2GIG GC2.
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