Frequently Asked Questions
Is the 2GIG GC Touch Panel Compatible With All 2GIG Sensors?
No, there is one line of 2GIG sensors, the E+ 900 MHz long range sensors, that are not compatible with the GC Touch. All 2GIG 345 MHz sensors are compatible.
How Do I Add a 2GIG-DW100-345 Contact Sensor to a GC Touch?
To add a 2GIG-DW100-345 door/window contact sensor to a GC Touch panel, access Sensor Settings using the Installer Code and use Quick Add to enroll the device.
How Many Wireless Zones Does the 2GIG GC Touch Support?
The 2GIG GC Touch supports 128 wireless zones for sensors. This capacity covers all security devices, life safety sensors, keyfobs, and wireless keypads.
How Do I Enable Camera Viewing On the 2GIG GC Touch Panel?
Enable camera viewing on a 2GIG GC Touch by tapping the Camera icon at the bottom of the screen. Compatible Alarm.com cameras will display live video feeds.
Can I Use the 2GIG GC Touch System Without Alarm Monitoring?
Yes. The 2GIG GC Touch works as a local alarm without professional monitoring. The panel sounds its siren, controls Z-Wave devices, and logs events locally.
Does the 2GIG GC Touch Need a Cellular Communicator?
Yes, in order to activate monitoring service the 4G LTE communicator built into the GC Touch must be activated. This is a requirement when using Alarm.com.
How Do I Test a 2GIG Glass Break with a 2GIG GC Touch?
Test a 2GIG GB1 glass break detector using the Walk Test function on the GC Touch. Trip the sensor with a glass break simulator to verify signal reception.
How Do I Troubleshoot a Communicator Trouble on a 2GIG GC Touch?
To troubleshoot a communicator trouble on a 2GIG GC Touch, check the WIFI and cellular signal strength, run system tests, and verify network settings.
How Do You Activate Door Chime On A 2GIG GC Touch Panel?
Enable chime in Audio Settings by navigating to Settings > Equipment Management > Audio Settings, then set Door Chime volume to Low or High instead of Off.
How Do I Add a New Sensor to the IQ Panel 5 Security System?
Add a sensor to the IQ Panel 5 by swiping down from the home screen, selecting Settings, entering Installer Code 1111, then navigating to Security Sensors.
No, there is one line of 2GIG sensors, the E+ 900 MHz long range sensors, that are not compatible with the GC Touch. All 2GIG 345 MHz sensors are compatible.
Added:
How Do I Add a 2GIG-DW100-345 Contact Sensor to a GC Touch?
To add a 2GIG-DW100-345 door/window contact sensor to a GC Touch panel, access Sensor Settings using the Installer Code and use Quick Add to enroll the device.
Added:
How Many Wireless Zones Does the 2GIG GC Touch Support?
The 2GIG GC Touch supports 128 wireless zones for sensors. This capacity covers all security devices, life safety sensors, keyfobs, and wireless keypads.
Added:
How Do I Enable Camera Viewing On the 2GIG GC Touch Panel?
Enable camera viewing on a 2GIG GC Touch by tapping the Camera icon at the bottom of the screen. Compatible Alarm.com cameras will display live video feeds.
Added:
Can I Use the 2GIG GC Touch System Without Alarm Monitoring?
Yes. The 2GIG GC Touch works as a local alarm without professional monitoring. The panel sounds its siren, controls Z-Wave devices, and logs events locally.
Added:
Does the 2GIG GC Touch Need a Cellular Communicator?
Yes, in order to activate monitoring service the 4G LTE communicator built into the GC Touch must be activated. This is a requirement when using Alarm.com.
Added:
How Do I Test a 2GIG Glass Break with a 2GIG GC Touch?
Test a 2GIG GB1 glass break detector using the Walk Test function on the GC Touch. Trip the sensor with a glass break simulator to verify signal reception.
Added:
How Do I Troubleshoot a Communicator Trouble on a 2GIG GC Touch?
To troubleshoot a communicator trouble on a 2GIG GC Touch, check the WIFI and cellular signal strength, run system tests, and verify network settings.
Added:
How Do You Activate Door Chime On A 2GIG GC Touch Panel?
Enable chime in Audio Settings by navigating to Settings > Equipment Management > Audio Settings, then set Door Chime volume to Low or High instead of Off.
Added:
How Do I Add a New Sensor to the IQ Panel 5 Security System?
Add a sensor to the IQ Panel 5 by swiping down from the home screen, selecting Settings, entering Installer Code 1111, then navigating to Security Sensors.
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