Honeywell VISTA-21iPSIA Frequently Asked Questions

Do I Need a Phone Line for a Home Security System?
Thanks to IP and cellular connectivity, a user does not need a phone line for a home security system. Learn about the communication paths used with alarm systems.
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What is the Total Connect Platform?
Honeywell Systems are able to connect with an interactive service platform called Total Connect. This service is used for various system functions. Learn more about Total Connect.
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How Do I Arm My Alarm System?
The process for arming an alarm system differs between wireless and hardwired systems. Both system types follow a simple process. Learn how to arm your alarm system.
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Why Am I receiving a "Duplicate User Code" Error in TC2?
You will receive a "Duplicate User Code" error if trying to enable partitions on a system with the same 4-digit code assigned to more than one user. Learn to deal with this error.
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How Do I Setup Partitioning On My Total Connect Account?
Existing Total Connect accounts will be prompted to "Enable Partitions". Choose "Configure Now" and follow the prompts. Learn to set up partitioning in Total Connect 2.0.
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How do I troubleshoot a Vista-GSM4G on a Vista-21iP?
With pass-through programming, a user with an Alpha keypad can perform diagnostic testing on the Vista-GSM4G to help determine the cause of communicator issues. Using this feature, signal strength can be verified in addition to other diagnostic testing. Keep reading to learn about this feature.
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How Do I Program a Wired Zone on a Vista Panel?
Determine how you wish to connect your wired zone, then program each zone according to the way it is wired. Zone 1 must always be wired with a 2K end or line resistor. Zones 2 - 6 (15P) or 2 - 8 (20P, 21iP) can be programmed as Normally Open, Normally Closed, or EOL. Read on to learn more. Determine how you wish to connect your wired zone, then program each zone according to the way it is wired. Zone 1 must always be wired with a 2K end of line resistor. Zones 2 - 6 (15P) or 2 - 8 (20P, 21iP) can be programmed as Normally Open, Normally Closed, or EOL. Read on to learn more.
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What is the Best Wired Security Control Panel?
Users who are looking for a wired security control panel should strongly consider the VISTA-21iP. This system includes all of the functionality of the impressive VISTA-20P, with added IP connectivity. Once paired with a 6160RF keypad, the VISTA-21iP will be ready for almost any basic security use.
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Should I Change My Installer Code?
Most users find that there is no need for them to change the Installer Code on their security panel. This is because leaving their Installer Code at the default does not present any sort of security risk. Also, changing the Installer Code can lead to confusion and extra hassle for the user later on.
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Can I Get Notified by My VISTA When an Alarm is Set Off?
A user can choose to receive text and email alerts from Total Connect that will notify them whenever an alarm event occurs on their VISTA system. To do this, the VISTA system must first be set up with the Total Connect platform. An internet or cellular connection is needed to connect to the service.
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