Frequently Asked Questions
How Do I Add and Control Z-Wave Lights With the IQ5 Hub?
Learn how to add and control Z-Wave lights on the IQ5 Hub. Enroll dimmers and smart switches, then control them from the IQ5 Hub touchscreen or via Alarm.com.
How Do I Add a Garage Door Controller to My IQ5 Hub Panel?
Add a Z-Wave garage door controller to the IQ5 Hub by going to Settings, Advanced Settings, entering the Installer Code 1111, then Devices, Z-Wave Devices, Add.
How Do I Find and Watch Video Tutorials on the IQ5 Hub?
Watch video tutorials on the IQ5 Hub by touching the Message Center icon in the upper right corner, then selecting the Video Tutorials tab to browse content.
What Does Bypassing a Zone Do on an IQ5 Hub Security System?
Bypassing a zone on the IQ5 Hub removes a sensor from protection for one arming cycle. A bypassed zone will not sound an alarm if it is tripped while armed.
Where Do Disarm Photos Appear on the IQ5 Hub Camera Page?
IQ5 Hub disarm photos go to the Camera page ARM/DISARM section. Photos include the disarming user, date, and time. Alarm.com can forward them to your phone.
How Do I Run a Cellular LTE Test on the IQ5 Hub System?
Run a cellular LTE test on the IQ5 Hub by going to Settings, Advanced Settings, entering code 1111, then System Tests and Cellular Test. Select Start.
What Is Quick Arm on the IQ5 Hub Alarm Security System?
Quick Arm on the IQ5 Hub arms the system without a user code. Secure Arming, which is disabled by default, must remain off for Quick Arm to function correctly.
How Do I Check for Software Updates on the IQ5 Hub Panel?
Check for software updates on the IQ5 Hub by swiping down, selecting Settings, then Advanced Settings, entering code 1111, and choosing Upgrade Software.
How Do I Answer a Doorbell Camera on the IQ5 Hub Panel?
Answer a doorbell camera call on the IQ5 Hub with the Live Answer feature. When someone rings the bell, a notification appears. Select Answer to see and talk.
What Is the Default Master Code for the IQ5 Hub System?
The default Master Code on the IQ5 Hub is 1234. This code should be changed immediately after installation to protect your system from unauthorized access.
Learn how to add and control Z-Wave lights on the IQ5 Hub. Enroll dimmers and smart switches, then control them from the IQ5 Hub touchscreen or via Alarm.com.
Added:
How Do I Add a Garage Door Controller to My IQ5 Hub Panel?
Add a Z-Wave garage door controller to the IQ5 Hub by going to Settings, Advanced Settings, entering the Installer Code 1111, then Devices, Z-Wave Devices, Add.
Added:
How Do I Find and Watch Video Tutorials on the IQ5 Hub?
Watch video tutorials on the IQ5 Hub by touching the Message Center icon in the upper right corner, then selecting the Video Tutorials tab to browse content.
Added:
What Does Bypassing a Zone Do on an IQ5 Hub Security System?
Bypassing a zone on the IQ5 Hub removes a sensor from protection for one arming cycle. A bypassed zone will not sound an alarm if it is tripped while armed.
Added:
Where Do Disarm Photos Appear on the IQ5 Hub Camera Page?
IQ5 Hub disarm photos go to the Camera page ARM/DISARM section. Photos include the disarming user, date, and time. Alarm.com can forward them to your phone.
Added:
How Do I Run a Cellular LTE Test on the IQ5 Hub System?
Run a cellular LTE test on the IQ5 Hub by going to Settings, Advanced Settings, entering code 1111, then System Tests and Cellular Test. Select Start.
Added:
What Is Quick Arm on the IQ5 Hub Alarm Security System?
Quick Arm on the IQ5 Hub arms the system without a user code. Secure Arming, which is disabled by default, must remain off for Quick Arm to function correctly.
Added:
How Do I Check for Software Updates on the IQ5 Hub Panel?
Check for software updates on the IQ5 Hub by swiping down, selecting Settings, then Advanced Settings, entering code 1111, and choosing Upgrade Software.
Added:
How Do I Answer a Doorbell Camera on the IQ5 Hub Panel?
Answer a doorbell camera call on the IQ5 Hub with the Live Answer feature. When someone rings the bell, a notification appears. Select Answer to see and talk.
Added:
What Is the Default Master Code for the IQ5 Hub System?
The default Master Code on the IQ5 Hub is 1234. This code should be changed immediately after installation to protect your system from unauthorized access.
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