Frequently Asked Questions

Why Am I Getting Supervision Trouble On My 2GIG PIR1e?
Supervision trouble on a 2GIG PIR1e can occur due to improper programming when replacing the sensor, switching partitions, or setting the Equipment Code. Learn about these issues.
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Why Am I Getting Supervision Trouble On My 2GIG FT6e-345?
If the zone from your 2GIG FT6e-345 is showing supervision trouble, then there are many possible causes. Find out the possible causes of supervision trouble and how to fix them.
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Why Am I Getting Supervision Trouble On My 2GIG SMKT8e-345?
Supervision trouble on a 2GIG SMKT8e-345 can often be fixed by reprogramming the zone from scratch and making sure the equipment code is correct. Learn to fix supervision trouble.
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How Do I Add a Duress Code to the Interlogix Simon XT?
When the Duress Code is entered on an Interlogix Simon XT, a discreet alert is sent to the central station to request help. Learn how to set up Duress Code on a Simon XT.
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How Do I Change the Partition Assignment On a GC3 or GC3e Zone?
To switch a sensor to a different GC3 or GC3e Smart Area Partition, you should clear its zone and reprogram from scratch. Learn how to switch a sensor to a different partition.
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How Do I Factory Default an ADC-T3000?
Any ADC-T3000 that receives a factory default must be reconfigured from scratch. Do not default unless the unit is cleared from the Z-Wave network. Learn to default the ADC-T3000.
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How Do I Calibrate the Temperature Display On the ADC-T3000?
Only an alarm dealer can calibrate the temperature display on the ADC-T3000. An end user cannot perform this task on their own. Learn how to calibrate temperature on an ADC-T3000.
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How Do I Enable/Disable Thermostat Lock On an ADC-T3000?
Thermostat Lock prevents others from controlling the ADC-T3000 locally at the unit. All control will need to be performed from the ADC website or mobile app. Learn how to apply Thermostat Lock.
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How Do I Enable/Disable Motion Detected Wake on an ADC-T3000?
The Motion Detected Wake feature for the ADC-T3000 has the thermostat display its screen automatically upon detecting nearby movement. Learn how to enable this feature.
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How Do I Adjust the Heat Pump Expiration Setting On the ADC-T3000?
Only your monitoring company can adjust the Heat Pump Expiration Setting for your ADC-T3000 Thermostat. You cannot adjust the setting yourself. Learn about this feature.
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