Frequently Asked Questions

Which is Better: Alarm.com or Total Connect?
Both Alarm.com and Total Connect are excellent interactive services. They are virtually equal in terms of quality and functionality. Total Connect is used exclusively with Honeywell systems, while Alarm.com is used with 2GIG and Qolsys systems. Continue reading to learn more about these platforms.
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How Do I Remove Embedded (Recessed) Door or Window Security Sensors?
Removing a recessed door or window sensor is extremely simple. The sensor can simply be pulled out of the door or window frame in which it has been installed. If it is hardwired, you will need to disconnect its wire first. Learn more about how to remove recessed door and window sensors.
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What is the Best Honeywell Motion Sensor?
Honeywell offers several security sensors that are designed to detect motion. The best one really depends on the type of setting that it will be used in. Once you consider the application of the sensor, you will be able to determine the best one for your needs. Learn more about motion sensors.
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Should I Use Door & Window Sensors or Motion Detectors?
For the best possible security setup, you should use both door and window sensors and motion detectors. More devices will provide better protection for your property, and it is always a good idea to have a backup plan in case one sensor fails. Learn more about these types of devices.
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How Do I Get Alarm.com?
A user can get Alarm.com by obtaining a security system that is compatible with the Alarm.com service. They will also need to have a monitoring plan that includes access to Alarm.com. The service will be set up by the user's monitoring company. Learn more about the Alarm.com service.
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What Does an ECP Error Mean on a Honeywell Tuxedo Touch?
On a Tuxedo Touch, an ECP error is the keypad's way of letting you know it's not receiving status information from the alarm panel. This can be causes by an addressing issue, a wiring issue, or a problem with the panel or the keypad itself. Read on to find out more about this issue.
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What is the Difference Between the Honeywell VISTA 20P & the VISTA 20SE?
In most cases, a VISTA 20SE will have limited functionality when compared with a VISTA 20P. The VISTA 20SE is incapable of accessing Total Connect or controlling Z-Wave devices, making it a very limited system overall. Learn more about the differences between a VISTA 20P and a VISTA 20SE.
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How Do I Remotely Monitor a Home Video Security Camera?
Once a security camera has been set up, you will be able to view its live feed using an interactive service platform, such as Total Connect or Alarm.com. These platforms offer mobile apps so that you can remotely monitor your cameras. Learn more about using these applications to monitor your home.
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What is the Range of a Honeywell 5816OD Outdoor Wireless Sensor?
The Honeywell 5816OD is an outdoor sensor that will operate at a range of approximately 200 feet away from the security panel. This range can be extended using a wireless repeater if needed. A great wireless repeater is the 5800RP. Continue reading to learn more about the Honeywell 5816OD.
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What is the Difference Between AlarmNet & Total Connect?
Total Connect is an interactive service for Honeywell security systems that is hosted on AlarmNet servers. Honeywell owns and operates AlarmNet as its primary network for security communications. End users manage their systems through Total Connect. Learn more about Total Connect and AlarmNet.
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