Frequently Asked Questions

What Kind of Security Systems are Compatible w/ Total Connect?
Total Connect is exclusively for use with Honeywell security systems. This includes any VISTA Panel, any LYNX Series Panel and the Lyric Controller. With Total Connect, you can arm and disarm your system, check the status of your sensors and control Z-Wave devices. Learn more about Total Connect.
Added:

Can I Connect a GC3 to Alexa?
A 2GIG GC3 is able to connect with Alexa through the user's Alarm.com account. The Alarm.com Smart Home skill must be enabled through the Alexa app before the Alexa device will be able to control the GC3. The user will need to link their Alarm.com account with the app. Read on to learn more.
Added:

Can I Connect a GC2 to Alexa?
The 2GIG GC2 system connects with Alexa through the user's Alarm.com account. The user will need to enable the Alarm.com Smart Home skill to use Alexa to control their GC2. From there, they must link their Alarm.com account information with the app. Learn how to control the GC2 using Alexa.
Added:

Do Animals Set Off Outdoor Motion Detectors?
It is possible for an animal to set off an outdoor motion detector. For this reason, the settings for the device should be optimized to ignore animals. Continue reading to learn more.
Added:

Why Won't My Keyfob Disarm My 2GIG System After a Panic Alarm?
After a panic alarm has been activated on a 2GIG system, the system must be disarmed from the panel itself. This involves entering in the Master Code or any valid user code. For security purposes, disarming with a keyfob is not possible after a panic. Learn more about disarming a 2GIG system.
Added:

How Long Does a Honeywell Siren Sound When it’s Activated?
The length of time that an activated Honeywell siren will sound for depends on the panel's bell timeout setting. Once this duration of time has passed, the siren will stop making noise. It is possible to set different bell timeouts for security sirens and fire sirens. Keep reading to learn more.
Added:

How Do I Use the Microphone on a Honeywell Lyric C1?
The Honeywell Lyric C1 includes a built-in microphone for capturing audio. The device will automatically activate whenever the camera starts to record audio. The microphone must be enabled from Total Connect in order for it to function. Keep reading to learn more about the Lyric C1 microphone.
Added:

How Do I Wire a 2W-B?
The 2W-B is a two wire, photoelectric smoke detector which can be wired in parallel to zone 1 on most Honeywell Vista panels. Because the 2W-B is a normally open, life safety device, an end of line resistor is required for proper operation and supervision. Learn how to wire the 2W-B here.
Added:

What is the Default Installer Code for a Lynx Plus L3000?
Like many Honeywell systems, the default installer code on a Honeywell L3000 is 4112. While you can change the installer code, doing so is not necessary. This is because keeping the installer code on an L3000 at its default does not present a security risk. Read on to learn more about this code.
Added:

DBCAM Vs. DBCAM-Trim
The Skybell Doorbell Camera comes in two different styles. There is the original round version, and a new rectangular version, which fits more easily onto a door frame. Though similar, there are some differences between these two models. Check out the specifications for each below.
Added: