Frequently Asked Questions

Can I Program My Alarm Using Just Alarm.com?
The majority of panel programming cannot be conducted through Alarm.com. This includes enrolling new sensors and changing most settings Instead, most programming will need to be done on-site with the system itself. Learn more about Alarm.com and the features that it offers for security systems.
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How Do I Install a Honeywell 951WG in a Door?
Installing a Honeywell 951WG involves drilling holes into both the door and its frame. The sensor and its magnet will be inserted into these holes for a discreet installation. You will typically splice a 2-conductor cable to the fixed wires from the 951WG.. Learn to install a 951WG contact.
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Can I Add Sensors to My Home Alarm on My Own?
Programming sensors to a home alarm system is a task that can be completed by an end user. To do this, the user will need to know the Installer Code for their system. This code will allow the user to access zone programming so that they can program a sensor. Learn more about adding sensors.
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Can I Connect a GC3 to Alexa?
A 2GIG GC3 is able to connect with Alexa through the user's Alarm.com account. The Alarm.com Smart Home skill must be enabled through the Alexa app before the Alexa device will be able to control the GC3. The user will need to link their Alarm.com account with the app. Read on to learn more.
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Are Alarm Grid's Reviews Real?
All of the product reviews and company testimonials featured on the Alarm Grid website are 100% real. This is also true of reviews on third-party sites. Keep reading to learn more.
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How Do I Add a Cellular Module to a Lyric Controller?
The Lyric features an expansion slot on its side where a cellular module can be added. Within advanced settings, there is an option for installing a cellular communicator. Put the Lyric into this mode, and then insert the module into the slot. Keep reading to learn more about this Lyric add-on.
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What Should I Replace My LYNX Plus L3000 Control Panel with?
If you are looking to upgrade from a Honeywell L3000 security panel, we recommend replacing it with a Honeywell Lyric Controller. The Lyric will offer a user-friendly experience, and it will function with all of the existing sensors that were programmed with the L3000. Learn more about the Lyric.
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Why Won't My Keyfob Disarm My 2GIG System After a Panic Alarm?
After a panic alarm has been activated on a 2GIG system, the system must be disarmed from the panel itself. This involves entering in the Master Code or any valid user code. For security purposes, disarming with a keyfob is not possible after a panic. Learn more about disarming a 2GIG system.
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Can I Connect a GC2 to Alexa?
The 2GIG GC2 system connects with Alexa through the user's Alarm.com account. The user will need to enable the Alarm.com Smart Home skill to use Alexa to control their GC2. From there, they must link their Alarm.com account information with the app. Learn how to control the GC2 using Alexa.
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How Do I Prevent Pets from Setting off My Motion Detectors?
It can be very troubling when a pet sets off your motion detector. When this happens, it can cause costly false alarms and major inconveniences the end user. Luckily, most sensors can be adjusted to prevent this from happening. Learn how to prevent pets from setting off your motion detectors.
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