Frequently Asked Questions

What Brand of PIR Motion Can I Use with a VISTA 20P?
The Honeywell VISTA 20P can use any hardwired 12Volt DC passive infrared (PIR) motion detector, and any Honeywell 5800 series wireless motion sensor. Wired motions will require a 4-wire connection to the panel. Wireless motion detectors will require a wireless receiver to be used.
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How Do I Add Alarm Sensors to a Double Sliding Door?
When adding a contact to a double sliding door, you will most likely need to use two sensors. This will allow for an opening from either side to be detected.
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What Is the Best Honeywell Motion Detector for Big Areas?
For large area motion detection, we recommend the Honeywell 5800PIR-COM. This motion detector boasts a 60' by 80' range, making it great for large areas.
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How Do I Install a Magnet on French Doors?
​Installing a contact and magnet on a French door requires that the magnet is set on the opening part of the door and the contact is on the frame above it.
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Can I Monitor My Existing Smoke Detectors Remotely?
Smoke detectors for a security system can be monitored through Total Connect or Alarm.com. The platform that is used will depend on the type of panel you have.
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Does 2GIG Have Crash & Smash protection?
All panels that are supported on the Alarm.com platform can be enabled with the Crash & Smash feature. This includes the 2GIG GC2 and GC3 security systems.
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How Do I Connect the FF345 to a Lyric Controller?
A FF345 can be programmed with a Lyric Controller by entering into zone programming on the Lyric and then auto-enrolling the FF345 device with the system.
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How Do I Check the Firmware Version on My 2GIG GC3?
The current Firmware Version of your 2GIG GC3 system can be found under System Info And Usage which can be accessed from the home screen of the GC3 panel.
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How Do I Control my 2GIG GC3 via WIFI?
In order to use WIFI connectivity with the 2GIG GC3, the panel must have the required Firmware Update installed. It can then connect with a WIFI network.
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How Do I Perform a Walk Test on a Honeywell Lyric Controller?
A walk test can be performed on a Honeywell Lyric Controller by putting the system into walk test mode and then faulting any sensor that you want to test.
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