Frequently Asked Questions
Does the 2GIG GC Touch Need a Cellular Communicator?
Yes, in order to activate monitoring service the 4G LTE communicator built into the GC Touch must be activated. This is a requirement when using Alarm.com.
How Do I Test a 2GIG Glass Break with a 2GIG GC Touch?
Test a 2GIG GB1 glass break detector using the Walk Test function on the GC Touch. Trip the sensor with a glass break simulator to verify signal reception.
How Do I Troubleshoot a Communicator Trouble on a 2GIG GC Touch?
To troubleshoot a communicator trouble on a 2GIG GC Touch, check the WIFI and cellular signal strength, run system tests, and verify network settings.
How Do You Activate Door Chime On A 2GIG GC Touch Panel?
Enable chime in Audio Settings by navigating to Settings > Equipment Management > Audio Settings, then set Door Chime volume to Low or High instead of Off.
How Do I Add a New Sensor to the IQ Panel 5 Security System?
Add a sensor to the IQ Panel 5 by swiping down from the home screen, selecting Settings, entering Installer Code 1111, then navigating to Security Sensors.
How Do I Delete a Sensor on the IQ Panel 5 Security System?
Delete a sensor from the IQ Panel 5 by swiping down, selecting Settings, entering Installer Code, then going to Devices, Security Sensors, and Delete/Replace.
What Is the Live View Camera Feature on the IQ5 Hub Panel?
Live View on the IQ5 Hub streams live Alarm.com camera video to the panel screen. View up to 40 cameras with full-screen playback and two-way audio support.
What Is Live View on the IQ Panel 5 and How Does It Work?
Live View on the IQ Panel 5 streams live Alarm.com camera video to the panel screen. View up to 40 cameras with full-screen playback and two-way audio support.
Does the IQ5 NS Security Panel Support Live View Cameras?
The IQ5 NS does not support Live View. It has no screen. Learn which IQ5 family panels include Live View and how to view Alarm.com cameras from your mobile app.
How Do I Connect My iPhone to a 2GIG GC Touch Security Panel?
Connect your iPhone to the 2GIG GC Touch using the Alarm.com app for remote system control, or pair via Bluetooth for convenient hands-free disarming.
Yes, in order to activate monitoring service the 4G LTE communicator built into the GC Touch must be activated. This is a requirement when using Alarm.com.
Added:
How Do I Test a 2GIG Glass Break with a 2GIG GC Touch?
Test a 2GIG GB1 glass break detector using the Walk Test function on the GC Touch. Trip the sensor with a glass break simulator to verify signal reception.
Added:
How Do I Troubleshoot a Communicator Trouble on a 2GIG GC Touch?
To troubleshoot a communicator trouble on a 2GIG GC Touch, check the WIFI and cellular signal strength, run system tests, and verify network settings.
Added:
How Do You Activate Door Chime On A 2GIG GC Touch Panel?
Enable chime in Audio Settings by navigating to Settings > Equipment Management > Audio Settings, then set Door Chime volume to Low or High instead of Off.
Added:
How Do I Add a New Sensor to the IQ Panel 5 Security System?
Add a sensor to the IQ Panel 5 by swiping down from the home screen, selecting Settings, entering Installer Code 1111, then navigating to Security Sensors.
Added:
How Do I Delete a Sensor on the IQ Panel 5 Security System?
Delete a sensor from the IQ Panel 5 by swiping down, selecting Settings, entering Installer Code, then going to Devices, Security Sensors, and Delete/Replace.
Added:
What Is the Live View Camera Feature on the IQ5 Hub Panel?
Live View on the IQ5 Hub streams live Alarm.com camera video to the panel screen. View up to 40 cameras with full-screen playback and two-way audio support.
Added:
What Is Live View on the IQ Panel 5 and How Does It Work?
Live View on the IQ Panel 5 streams live Alarm.com camera video to the panel screen. View up to 40 cameras with full-screen playback and two-way audio support.
Added:
Does the IQ5 NS Security Panel Support Live View Cameras?
The IQ5 NS does not support Live View. It has no screen. Learn which IQ5 family panels include Live View and how to view Alarm.com cameras from your mobile app.
Added:
How Do I Connect My iPhone to a 2GIG GC Touch Security Panel?
Connect your iPhone to the 2GIG GC Touch using the Alarm.com app for remote system control, or pair via Bluetooth for convenient hands-free disarming.
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