Why Won't My Legacy IPCAM Work With Total Connect 2.0?
Your legacy IPCAM won't work with Total Connect 2.0 because it wasn't online to receive a critical update from Resideo. It is impossible to apply the update to a legacy IPCAM that did not receive the initial update pushed down by Resideo. A camera that did not receive the update is useless.
A few years ago, Resideo (which was then known as Honeywell) updated their Total Connect 2.0 platform to run on HTML5. Before this update, the platform ran on Flash/Quicktime. However, the existing legacy TC2 Cameras did not work with the updated HTML5 platform. To address this issue, Resideo pushed down a one-time over-the-air (OTA) update to all legacy cameras to make them compatible with the updated platform. Any legacy IP camera that was online and connected with TC2 at the time of this event received the update and can continue to be used with the service. These updated legacy cameras will also work if you deactivate them and then reactive with another account.
Unfortunately, any legacy IP camera that was not online to receive the update will no longer work. There are many reasons why a legacy IP camera may not have been online at the time of the OTA update. It may have been in storage, or maybe the internet was down when the update was pushed. The point is, the camera is no longer useful for remote viewing. And there is no way to make the camera usable with Total Connect 2.0. Resideo can no longer apply updates for these cameras. This affects any IPCAM-PT, IPCAM-PT2, IPCAM-WI, IPCAM-WI2, IPCAM-WL, and IPCAM-WO. Any of these legacy cameras that wasn't updated is no longer usable. As a reference, Resideo pushed down this critical firmware update to their legacy IP cameras on March 24, 2016.
For that reason, you must be very careful if you decide to purchase a legacy Total Connect 2.0 IP Camera. Although these camera models are no longer being manufactured, many people still sell used models. You must make sure that the camera received the critical update from Resideo a few years ago. If you aren't sure, then do not purchase the camera. Many people may try to push these useless cameras on unsuspecting buyers. Do not fall victim to this trap. If you want to be completely sure that your camera will work with Total Connect 2.0, your best option is to buy one of the newer HD Total Connect 2.0 IP Cameras. These include the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2, and the Honeywell IPCAM-WOC1.
NOTE: We have since learned that this issue also affects the Honeywell ACU Analog Converter Unit. Any Honeywell ACU manufactured after the date when Resideo pushed the critical firmware update has the appropriate firmware version 1.0.09R02 to work on the HTML5 Total Connect 2.0 platform. Likewise, any ACU device that was online and connected with TC2 when Resideo pushed the update was also made compatible with the HTML5 platform. However, any ACU device that was manufactured before the update push and was not online and connected with TC2 at the time did not receive the necessary update and will not work with TC2. Please keep this in mind if you are considering using a Honeywell ACU device to add an analog security camera to TC2.
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