Can I Update Honeywell Home Tuxedo Firmware?
Yes, you can update Honeywell Home Tuxedo firmware. The Tuxedo Keypad is updated over-the-air (OTA) through AlarmNet. Critical firmware updates are pushed down to the keypad automatically. The Resideo Tuxedo must be connected to WIFI and have its Enable Remote Upgrade feature turned ON.
Resideo (formerly known as Honeywell) may periodically release firmware or software updates for the Tuxedo Keypad. The purpose of these updates is to apply new features to the keypad and to improve device performance. The updates are pushed down to the keypad automatically. There is no need to manually apply the updates at the keypad. You just need to make sure you have the update feature enabled and have the keypad ready.
There are a few requirements that must be met before the keypad will begin downloading a new update. The Enable Remote Upgrade feature must be turned on. If the keypad is connected with a Honeywell VISTA System, then the system must be Disarmed and have no faulted zones or trouble conditions. There must also be no zones in alarm memory, no low battery conditions, no AC loss condition, and the panel cannot be in programming mode. Also note that updates cannot be applied if the Tuxedo is in Demo Mode or Safe Mode, or if there is an ECP error. Once the keypad is ready, a critical update will be applied automatically. No prompt will be displayed for a critical update. The Tuxedo will reboot automatically about (15) seconds after the firmware update is applied.
A common reason why an update may not be applied is because the Enable Remote Upgrade feature is not turned ON. This feature can be turned ON locally at the keypad. From the main screen of the Tuxedo, click the settings icon (the gear) at the bottom of the screen. Then select System Info. Make sure the box for Enable Remote Upgrade is checked. Then return home by pressing the picture of the house in the upper-right corner.
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