How Do I Clear A Tamper Error On My Honeywell System?

When a tamper occurs, the first step is to perform a disarm to quiet the trouble sound. Next, find the cause of the tamper and correct it. This could be a loose cover on the system itself, a wireless device or a module. Once the cover is on, disarm again to clear the message from the display.

There are two different types of tampers; cover tamper, and base or back tamper. A cover tamper ensures that if the cover is removed from a device, the end-user is alerted to that fact. A base or back tamper ensures that if a device is removed from its mounting location, the end-user is made aware of it. Tamper switches are usually only present on All-in-One (AiO) alarm panels, wireless devices, life safety devices such as smoke detectors or carbon monoxide detectors, and expansion modules. Wired panels installed in commercial locations often have a cover tamper added to the metal panel enclosure lid and tied to a wired zone.

Usually, a tamper is due to the cover not being placed back on the device correctly, or in some cases, if the sensor has a back tamper, it may not be mounted correctly, or may be missing its back mounting plate. AiO panels may have multiple tampers, one for the front or back cover, and one for the bay where the communicator is installed.

Once the reason for the tamper is found and corrected, whether it was a panel tamper, or a sensor tamper, disarm the system again to clear the tamper display. With Vista panels, this means entering your 4 digit code + Off [1]. With Lynx or Lyric alarm panel, go to Security > Disarm > Enter Code. You may need to do this twice. You can also press the Home Key once or twice, until you're provided with a number pad, then enter your valid 4 digit code.

On rare occasions, a wireless device may have a malfunctioning tamper switch. This is usually caused by the cover tamper not fitting on the transmitter quite right. To test the device and verify that the tamper is working correctly, follow these steps:

1. Remove the cover. If the cover is still on the device, remove it. This should expose the tamper switch.

2. Manually press the tamper. Press and hold the tamper switch down with your thumb or finger. It may be easier to do this if you remove the transmitter from its mounting location, and hold it in your hand. The device should be restored, meaning if it's a door/window contact using a magnet, the magnet should be next to the transmitter in the "closed" position.

3. Disarm the system. At the panel or keypad, perform a disarm sequence twice. If the tamper on the device whose tamper is being manually held down does not clear, then you can assume it is a defective tamper switch.

View Alarm Grid’s video; Honeywell 5800C2W: Fixing a Cover Tamper

Did you find this answer useful?

We offer alarm monitoring as low as $10 / month

Click Here to Learn More
I would contact them so that they can be aware of the tamper.
I want to remove the Honeywell unit to paint and relocate. Do I simply let my alarm service provider know or can I just take it off the wall and deal with the tamper error after reinstalling?
Great, let us know if you still run into trouble.
Okay, I'll try that. It dawned on me that I could have put in completely dead batteries... that would do it. I can't imagine, as they were new, but it's just very strange. I might also check that.
You have tried several disarms again to clear the supervision trouble right? If so, that means these sensors are fully offline. You could try popping the tamper cover to see if it throws the tamper trouble again. If it does and you can clear it out again that may clear the supervision trouble as well. As soon as the transmitters check in with the panel the supervision trouble should restore after two disarms so following that logic a cleared tamper signal may clear the supervision trouble too. I have seen this type of strange behavior on 5811 sensors. If you are still under the 2 year manufacturer's warranty you should contact the seller. Otherwise you may be stuck with replacing them if the troubleshooting steps above do not work for you.
Just Supervision. Tamper faults have been resolved.
I have seen this type of behavior on 5811s before. Did you try the manual tamper test I explained earlier? That will prove that the tamper switch works or not. Then we can troubleshoot from there. Are you still getting tamper troubles or just supervision troubles now?
The crazy thing about these two sensors are that they have been functioning perfectly for about two years. I changed the battery and then this started.
Wireless sensors send a check-in signal to the panel on a regular basis, and if the panel doesn't hear a sensor for a specified period of time, it shows that sensor as being in supervision trouble. To clear it, you have to transmit with the device (such as opening and closing the door or window) then enter the code and off disarm sequence once or twice. If the panel doesn't receive the transmission from the sensor, it will not clear the display, as the trouble condition still exists. I have seen wireless transmitters that were mounted too close to the panel or receiver have issues consistently having their devices "heard". Your transmitters may actually be too close.
I was able to reset these by going in to the original device subscription page. I resaved it and it went away. Now I am getting another fault that just says "Supervision". I can't seem to clear it, and am having a hard time finding any documentation. What I have found seems to refer to it possibly being out of range, but these are the two zones closest to the control panel... not more than 5 feet away.
If you remove the tamper cover and do a manual tamper test we can determine if the tamper switch is faulty or not. Press your finger on the metal tamper switch and hold it while you disarm twice on the keypad. If this clears the tamper trouble than the switch works but the cover is not properly aligned and depressing the switch. If you are within the 2 year manufacturers warranty you can reach out to your seller and confirm that the tamper switch is broken if that is the case. If you are outside the window you will most likely have to replace those. We are happy to do some troubleshooting if you want to call in during our tech support hours.
I have 5811 sensors. I recently replaced some batteries, and on those I replaced I cannot seem to clear the tamper fault. I have tried the "disarm twice" protocol several times, reseated the sensor covers, etc. Nothing seems to clear it. Any other ideas?
Do you have chime mode enabled? Is your system monitored?
i cant find the door sensors on my apartment door.. my keypad is 6148 and panel is 4110xm..keypad shows check 09 and front door is not chiming. i looked through the whole door frame and the door but i just cant find it. Please assist me.

Related Products

Honeywell 5800MINI Interior - Wireless Door & Window Sensor
Honeywell 5800MINI
Wireless Door & Window Sensor
List Price: $32.00
Our Price: $23.99
Honeywell SIXPIR - Lyric Smart Sensor Motion
Honeywell SiXPIR
Lyric Smart Sensor Motion
List Price: $80.00
Our Price: $60.99
Honeywell Lyric Controller - Encrypted Wireless Security System
Honeywell Lyric Alarm System
Encrypted, HomeKit, Wireless Security System
Honeywell 5800PIR-RES - Wireless Pet Immune Motion Detector close-up
Honeywell 5800PIR-RES
Wireless Pet Immune Motion Detector
List Price: $80.00
Our Price: $60.99
Honeywell 5816 - Wireless Door Sensor and Window Sensor
Honeywell 5816
Wireless Door Sensor and Window Sensor
List Price: $53.98
Our Price: $31.99
Honeywell Lyric Security System
Encrypted Wireless Control Panel, Certified Refurbished
Honeywell 5800PIR-COM - Exterior of Wireless Long Range Motion Detector
Honeywell 5800PIR-COM
Motion Detecting Wireless, Long-Range PIR Sensor
List Price: $194.00
Our Price: $143.99
Honeywell 5800PIR - Exterior of Wireless Motion Detector
Honeywell 5800PIR
Wireless Motion Detector
List Price: $88.00
Our Price: $65.99

Related Videos

Related Categories

Answered By