Frequently Asked Questions

How Do I Update the Firmware on my SIXFOB?
The firmware on a SiXFOB can be updated in a relatively simple process. You will need the Master Code for the system to complete the process. The firmware for the SiXFOB is upgraded through the advanced settings menu on the Lyric Controller. Learn more about updating the SiXFOB firmware.
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Can I Disable the Sound of a Honeywell 6150 Keypad?
The 6150 has a piezo-electric sounder rather than a speaker and can't be disconnected. You can suppress some sounds via programming. Read on to learn more!
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How Do I Upgrade from a GC2 to a GC3?
Upgrading from a 2GIG GC2 to a 2GIG GC3 is a very easy process. Most of the programming information for the old GC2 system can be saved by the user's alarm monitoring company. The monitoring company can then upload the programming information to the GC3 panel. Learn more about making this upgrade.
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Should I Put a Wireless Receiver Inside of a Beige, Metal Alarm System Cabinet?
Most beige metal alarm security cabinets have a place for a wireless receiver to be installed. The antennas of the wireless receiver will stick out from the top of the cabinet so they can still properly receive signals from wireless devices. Learn more about where to install a wireless receiver.
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How Do I Add an IPCAM-WO to My Security System?
In order to add an IPCAM-WO to your security system, you will first need to connect the camera to the internet. Then, you must contact your alarm monitoring company and have them activate the camera with Total Connect. From there, you will be able to adjust the camera's settings using Total Connect.
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What Makes a Motion "Dual Tech"?
A "Dual Tech" motion sensor uses both passive infrared (PIR) technology and microwave technology to detect motion. Both the PIR and microwave sensors must activate in order for the device to trigger. This makes them great for reducing false alarms. Learn more about Dual Tech motion sensors.
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Do I Need to Use the SkyBell App if I have Total Connect or Alarm.com?
Although the SkyBell App can be useful for end users, there is no reason that a user has to keep the app. Everything that can be done through the SkyBell App can also be similarly done through the Total Connect and Alarm.com mobile apps. Learn more about using a mobile app to control the SkyBell.
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How Do I Change the Master Code on a VISTA 128BPT?
The Master Code on a VISTA 128BPT System can be changed by entering in a specific series of commands. You must first provide the current Master Code. Then you must confirm that you want to change the code. Finally you must provide a new code. Learn more about changing a VISTA 128BPT Master Code.
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Where Do I Place a Carbon Monoxide Detector?
You should have at least one CO detector on each floor of your home. Some common locations for CO detectors include near bedrooms and near attached garages. The devices should be placed 5 feet off the ground and away from direct sunlight or moisture. Learn more about where to place CO detectors.
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Where Should I Install a Carbon Monoxide Detector?
There are some simple guidelines to follow when deciding where to install a CO detector. Depending on the size of the building, you may need to install more than one. Typically, there should be at least one CO detector on each floor of the building. Learn more about where to install a CO detector.
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