Frequently Asked Questions

What Is Two-Way Voice on the IQ5 Hub Alarm Security System?
Two-Way Voice on the Qolsys IQ5 Hub uses the panel built-in microphone and speakers to connect you live with your monitoring station when an alarm triggers.
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How Do I Run a Dual Path WIFI Test on the IQ5 Hub?
Run a dual path WIFI test on the IQ5 Hub by going to Settings, Advanced Settings, entering code 1111, then System Tests. Select Start on the Dual Path Test page.
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How Do I Add a Door Sensor on the IQ5 Hub Security Panel?
Add a door sensor to the IQ5 Hub using Auto Learn or manual entry. Go to Settings, Advanced Settings, enter code 1111, select Devices, then Security Sensors.
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How Do I Find the Default Master Code on the IQ Panel 5?
Learn how to find the default Master Code on the IQ Panel 5. The default Master Code is 1234 and grants access to user management and system settings.
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Which Battery Pack is Compatible with the 2GIG GC Touch Panel?
The 2GIG GC Touch uses the 2GIG-TOUCH-BATT, a Lithium Polymer 2500mAh battery. This backup battery sits inside the panel and recharges from the AC power.
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How Do I Find the IMEI Number on the IQ5 NS Security System?
Find the IMEI number on your IQ5 NS by checking the back label, original box, or by using the IQ Installer app. Click here for our guide with step-by-step help.
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How Do I Find the IMEI Number on My IQ5 Hub Security Panel?
Learn how to find the IMEI number on the IQ5 Hub. Check the back label, the original box, or navigate to Advanced Settings and touch About to locate it.
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How Do I Find the IMEI Number on the IQ Panel 5 System?
Learn how to find the IMEI number on the IQ Panel 5. Check the back label, the original box, or navigate to Advanced Settings and touch About to locate it.
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How Do I Change the Panel Volume and Sound on the IQ5 Hub?
Learn how to adjust the volume on the IQ5 Hub. Use the Settings Tray slider for quick changes or the Sound menu within Advanced Settings for detailed control.
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What Are the Arming Options on the IQ5 Hub Alarm System?
The IQ5 Hub offers the options to Arm Stay, Arm Away, Bypass, and toggle both Exit Sounds, and Entry Delay settings on the arming screen. Click to learn more.
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