Frequently Asked Questions

Does the IQ5 NS Security Panel Support Z-Wave SmartStart?
The IQ5 NS does not support SmartStart Z-Wave enrollment. Use the IQ Installer app and Autolearn Z-Wave to add Z-Wave devices to the IQ5 NS security system.
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What Is the SmartStart Z-Wave Feature on the IQ5 Hub Panel?
Learn about SmartStart on the IQ5 Hub. SmartStart lets you pre-enroll Z-Wave devices by entering a DSK code before the device is powered on or installed.
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What Is the SmartStart Feature on the IQ Panel 5 System?
Learn about SmartStart on the IQ Panel 5. SmartStart lets you pre-enroll Z-Wave devices by scanning a QR code or entering a DSK before the device is powered on.
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How Do I Delete a Z-Wave Device From the IQ5 NS System?
Learn how to delete a Z-Wave device from the IQ5 NS. Open the IQ Installer app, go to Automation Devices, and use the three-dot menu to access Clear Device.
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How Do I Delete a Z-Wave Device From the IQ5 Hub Panel?
Learn how to delete a Z-Wave device from the IQ5 Hub. Use Clear Device for active devices or Delete Failed Device to remove unresponsive ones from the panel.
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How Do I Delete a Z-Wave Device From the IQ Panel 5 System?
Learn how to delete a Z-Wave device from the IQ Panel 5. Use Clear Device for active devices or Delete Failed Device to remove unresponsive ones from the panel.
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How Do I Add a Z-Wave Lock to the IQ5 NS Security System?
Learn how to add a Z-Wave lock to the IQ5 NS. Open the IQ Installer app, go to Automation Devices, select Add Device, and use Autolearn Z-Wave to enroll.
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How Do I Add a Z-Wave Lock to the IQ5 Hub Security Panel?
Learn how to add a Z-Wave lock to the IQ5 Hub. Go to Advanced Settings, Installation, Devices, Z-Wave Devices, and use Add Device to include and name your lock.
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How Do I Add a Z-Wave Door Lock to the IQ Panel 5 System?
Learn how to add a Z-Wave lock to the IQ Panel 5. Go to Advanced Settings, Installation, Z-Wave Devices, and use Add Device to include and name your lock.
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How Do I Arm the IQ5 NS Security System Using a PowerG Keyfob?
Learn how to arm the IQ5 NS with a keyfob. Enroll a PowerG keyfob, then press and hold the Away or Stay button for two seconds to arm the system remotely.
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