Frequently Asked Questions

How Do I Go About Designing a Whole Alarm System?
It is easy to design an alarm system. First pick a panel. Then choose compatible sensors. Then obtain any needed system add-ons. Learn how to design your own alarm system.
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How Do I Add a Lyric HD Camera to Total Connect 2.0?
A Lyric HD Camera can be paired with Total Connect 2.0 through the Total Connect 2.0 Mobile App on an Android or iOS device. Learn how to pair a Lyric HD Camera with TC2.
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Can I Change the Honeywell VISTA 21iP’s PROM Chip?
Honeywell offers the V21iPUPG, which allows an older VISTA 21iP to use Total Connect 2.0 if an external communicator is added. Find out if you can change the VISTA 21iP PROM Chip.
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What Happens On My Lyric Controller When AC Power Goes Out?
When AC power is lost on a Lyric Security System, certain features go dormant in order to conserve battery life. Learn more about how the Lyric System behaves during power loss.
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Do Wireless Motion Sensors have Batteries?
All wireless sensors use batteries to remain powered on. This is important for allowing them to communicate with an alarm control panel. Learn about wireless sensors.
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What is Z Wave Wireless?
Many smart home devices use Z-Wave technology to communicate. Each Z-Wave device is linked to a central hub for both local and remote control. Learn all about Z-Wave.
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How Do I Cancel the Schedule on My Honeywell T6 Thermostat?
The set schedule on a Honeywell T6 can be cancelled by turning off its schedule function. A user can also override a set schedule with a hold. Learn about the T6 Thermostat.
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Are Wired or Wireless Panels More Secure?
Wired and wireless panels are about the same in terms of security. This is especially true with the encrypted protocols of newer wireless panels. Learn more about alarm systems.
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Can Wink Recognize a Z-Wave Device that is Enabled Under Another Controller?
A Z-Wave device can only be paired with one Z-Wave network. If the device is set up with another controller, it must be cleared from the network first. Learn more about Z-Wave.
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Can I Control My Z-Wave Thermostats w/o Internet?
Z-Wave thermostats can be controlled without internet by using local Z-Wave control or remotely through cellular connectivity. Find out more about Z-Wave thermostats.
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