Frequently Asked Questions

Why Is My LKP500 Lyric Keypad Giving Me a Low Battery Alert?
The LKP500 shows a low battery when it detects that its battery is low. This can happen upon powering up the keypad, as the battery needs time to charge. Learn about the LKP500.
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Is an ADC-V521IR 1080P Compatible w/ Alarm.com
The ADC-521IR is a 1080P security camera designed for use with the Alarm.com service. It has since been replaced with the ADC-V522IR. Learn more about ADC Security Cameras.
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How Do I Alarm My Fence Gate?
If you program an outdoor contact to your alarm system, mount it to your fence gate, and arm your system, your fence gate will be armed! Learn to set an alarm for your fence gate.
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Which Thermostats are Compatible with Alarm.com?
Alarm.com can support almost any Z-Wave thermostat that has been set up with the alarm panel. The panel serves as the Z-Wave controller. Find out which thermostat to use with ADC.
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How Do I Replace the Battery in a Honeywell 5809SS?
The Honeywell 5809SS uses a lithium CR123A battery. The user must open the 5809SS, remove the old battery and insert the new one to replace it. Learn to change the 5809SS battery.
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How Do I Remove a Z-Wave Device from a DSC Impassa?
The DSC Impassa has a Z-Wave setup menu where users can add and remove Z-Wave devices. Find out how to clear devices from a Z-Wave network using a DSC Impassa Alarm Panel.
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How Do I Use a DSC Impassa to Control a Garage Door?
A Z-Wave garage door opener must be added to control a garage door with an Impassa. All operation will go through Alarm.com. Learn to set up a DSC Impassa for garage door control.
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How Do I Change the Battery in My Qolsys IQ Panel 2?
To change the IQ Panel 2 battery, the user must open the system and unplug and remove the old battery. The new battery can then be secured. Learn to change the IQ Panel 2 battery.
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What Does it Mean when Your Thermostat Says Temporary?
A thermostat that says "temporary" is in a temporary hold. It will hold the set temperature until the hold period expires or the hold is disabled. Learn about a temporary hold.
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Which Locks Work w/ a DSC Impassa?
Z-Wave locks can be enrolled with a DSC Impassa once an Alarm.com cellular communicator has been installed and activated with the panel. Find out which locks work with an Impassa.
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