Frequently Asked Questions

How Do I Install the Resideo LTE-IA or LTE-IV On a VISTA-21iP?
When adding an external communicator to a Honeywell VISTA-21iP System, you must set the internal IP/GSM Jumper to the OFF position. Learn to install the LTE-IA and LTE-IV.
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How Do I Check TC2 Server Connections for a Tuxedo Touch Keypad?
If your Tuxedo Touch Keypad is not connected with TC2, then you might check its server connections. Learn how to check the TC2 server connections for a Tuxedo Touch Keypad.
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How Do I Clear a Latched Alarm Using a Tuxedo Touch Keypad?
If your Honeywell VISTA System is stuck in alarm mode, then you must disarm the system to clear it. You will also need to clear the faulted zone in the zone list. Learn how to clear a latched alarm using a Tuxedo Touch.
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How Do I Connect a 2GIG GC3e to WIFI?
The 2GIG GC3e has a built-in WIFI card for connecting to a WIFI network. The GC3e must still be set up with a cellular radio for connectivity with Alarm.com. Learn about the GC3e.
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Can I Connect a 2GIG GC3e to Apple HomeKit?
Apple HomeKit will not recognize a 2GIG GC3e Security System. You cannot control a GC3e through HomeKit or Siri voice commands. Learn about HomeKit and the 2GIG GC3e.
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Can I Connect a 2GIG GC2e to Apple HomeKit?
The 2GIG GC2e Panel cannot be recognized by Apple HomeKit and the Apple Home App. This makes it incompatible with HomeKit. Learn about the 2GIG GC2e Security System.
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Can I Use a Honeywell 5828 With a 2GIG GC3e?
The 5828 Keypad interfaces with a panel using a specific House ID setting that the GC3e does not support. This makes the 5828 and the GC3e incompatible. Learn more about the 5828.
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Can I Use a Honeywell 5828 With a 2GIG GC2e?
The GC2e cannot support bi-directional Honeywell 5800 Series devices like the Honeywell 5828. Other keypad options are available. Learn about the Honeywell 5828.
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How Do I Enable ADC Video Doorbell Notifications to Qolsys IQ Panel 2?
Qolsys IQ Panel 2 users who use a SkyBell device can have the panel display device activity. Learn how to set up Alarm.com Doorbell Notifications on a Qolsys IQ Panel 2.
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Can I Use a DSC TL880LEAT N Communicator w/o Alarm.com?
The DSC TL880LEAT is a dual-path AT&T LTE and IP communicator that sends signals through Alarm.com. It must be used with Alarm.com. Learn about the DSC TL880LEAT N.
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