Frequently Asked Questions

How Do I Properly Close the Qolsys IQ Panel 2?
When closing the IQ Panel 2, line-up the upper tabs first. Then click the bottom tabs into place. Lastly, check and make sure the upper portion is secured. Learn to close the IQ2.
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How Do I Set Up a Cellular Communicator in a 2GIG GC3e?
Adding a cellular communicator to your 2GIG GC3e will allow you to activate the system for monitoring service. Learn how to add a cellular communicator to your 2GIG GC3e System.
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How Can I Tell if My Qolsys IQ Hardwire 16-F Supports EOLR Learning?
Qolsys IQ Hardwire 16-F units made in week 40 of 2019 and beyond support EOLR learning for resistor values from 1k to 10k. Learn how to check if your 16-F supports EOLR learning.
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How Does Secure Arming Work On the IQ Panel 2 Plus?
When Secure Arming is enabled on the IQ Panel 2 Plus, a user must enter a valid code when they go to arm the system. Learn about the Secure Arming feature on the IQ Panel 2 Plus.
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Why Did My IQ Panel 2 Exit Delay Increase After I Opened My Door?
The IQ Panel 2 uses a feature called Auto Exit Time Extension to automatically increase the Exit Delay if there are two (2) faults of Entry/Exit Zones during the Exit Delay Countdown. Learn about Auto Exit Time Extension.
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How Do I Add an External Communicator to a DSC PowerSeries NEO?
An external communicator must be added to a DSC PowerSeries NEO to get the system monitored and set up with Alarm.com. Learn to add an external communicator to a PowerSeries NEO.
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Can I Add Additional Zones to My Qolsys IQ Hardwire 16-F After Initial Setup?
All zones on the Qolsys IQ Hardwire 16-F use end-of-line resistors. A new sensor can be wired with the resistor and then learned into the panel. Learn about the IQ Hardwire 16-F.
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How Do I Fix the "Cannot Connect, PDP Denied" Error On My 2GIG GC2 3G Cell Communicator?
The "Cannot Connect, PDP Denied" error for a GC2 can be fixed by following a specific process for a cellular communicator refresh. Learn to fix cellular errors for the GC2.
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Why Is There a Weird Zone Status After Replacing a Wireless Sensor On My GC3?
If you replace a wireless sensor on your GC3 by just simply swapping the Serial Numbers, then you might get a "bypassed at device" error. Learn how to fix this GC3 issue.
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How Do I Properly Replace a Bad Sensor On My GC3 or GC3e?
To replace a sensor on a 2GIG GC3 or GC3e, you must fully clear the zone from programming. Then you must re-program the entire zone. Learn to replace a sensor for a GC3 or GC3e.
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