Frequently Asked Questions

Will Total Connect Work w/ a DSC Impassa?
A DSC Impassa cannot be used with Total Connect. The Total Connect service is for Honeywell Panels only. But the DSC Impassa can access Alarm.com. Learn more about Alarm.com.
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Can a DSC Impassa Do Home Automation w/o Monitoring?
It is impossible to do home automation on a DSC Impassa without monitoring service. Z-Wave control is built into the cellular communicator. Learn more about home automation.
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How Do I Add a Wireless Zone to a DSC Impassa?
A wireless zone is added to a DSC Impassa by putting the panel into enrollment mode and then activating the sensor. Then configure the settings. Learn how set up a DSC Impassa.
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Can I Use a DSC Impassa w/o Monitoring?
A DSC Impassa System can technically be used without monitoring service. But its functionality will be extremely limited. Find out why monitoring is important for a DSC Impassa.
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How Do I Add Additional User Codes to a DSC Impassa?
New user codes can be added to a DSC Impassa using the system's Master Code. The system will support up to 16 user codes. Learn how to add user codes to a DSC Impassa.
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How do I Use the 2GIG Easy Updater Tool to Update a GC2 Panel?
First, verify the GC2 has Firmware version 1.5 or later. Next, power down, and connect the Updater Tool to the GC2. Finally, power up, and press "Start". Learn to update the GC2.
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How Do I Upgrade My 2GIG GC3 to an LTE Communicator?
To upgrade the communicator on the 2GIG GC3, choose "Cell Radio Swap" from Settings. Tap "Begin", and follow the on-screen instructions. Learn to update the GC3 communicator.
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How Do I Upgrade My 2GIG GC2 to an LTE Communicator?
To upgrade the 2GIG GC2 to an LTE communicator, you must remove the old communicator. Then install the new one, and register it. Read on to learn about upgrading the 2GIG GC2.
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Can I Make a Qolsys IQ Panel 2 a Secondary Z-Wave Controller?
The Qolsys IQ Panel 2 includes an integrated Z-Wave controller for operating Z-Wave home automation devices. These devices can be controlled from the panel itself, or they can be controlled using Alarm.com. Learn more about using Z-Wave home automation devices with the Qolsys IQ Panel 2.
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Which Sensors are Compatible with the Lyric Alarm System?
The Lyric Security System will support encrypted Honeywell SiX Series Sensors that operate at 2.4 GHz. It will also support sensors that operate at 345 MHz. This includes any Honeywell 5800 Series Sensor and any 2GIG Sensor. Find out which sensors are compatible with the Lyric Controller.
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