Frequently Asked Questions

How Do I Enroll and Use My WIFI Thermostat With the New Tuxedo and TC2?
When you enroll a Total Connect Comfort WIFI Thermostat with a Tuxedo, it will also be pushed over to Total Connect 2.0. Learn to use a WIFI thermostat with a Tuxedo and TC2.
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Why Does My Panel Show CO or Fire Trouble on an FF345 Zone?
FF345 units with a date code of 09/2020 or later are known to cause Fire or CO Sensor Trouble on Honeywell Systems after a Fire or CO Alarm is cleared. Learn about this issue.
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How Do I Find the Date Code On the Encore FF345?
To find the date code on the Encore FF345, remove the cover and check the sticker on its inside. The date code follows the format: MM/YYYY. Learn to find the date code on an FF345.
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Why Did I Hear My Lyric Alarm System Speak Unexpectedly?
If you enable the Lyric Voice Command feature and never properly calibrate it, then you may hear the system suddenly speak for seemingly no reason. Learn about this feature.
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How Do I Enroll and Use My Z-Wave Thermostat With the New Tuxedo and TC2?
After pairing your Z-Wave thermostat with your Tuxedo Keypad, you should perform a Panel Sync to get it to appear on TC2. Learn how to set up a Z-Wave thermostat with a Tuxedo.
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What Automation Options Do I Have For TC2 That Don't Include Z-Wave Devices?
Total Connect 2.0 supports server-to-server integrations for August Locks, Honeywell Home and TCC Thermostats, and Chamberlain LiftMaster Garage Doors. Learn about TC2 automation.
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What Automation Options Do I Have For ADC That Don't Include Z-Wave Devices?
Alarm.com supports many server-to-server integrations for devices from Lutron, LiftMaster Garage Doors, Sonos Sound, Google Nest, and more. Learn about automation options for ADC.
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How Do I Add a High Current Siren Using the Qolsys IQ Hardwire 16-F?
If the siren you are using with the Qolsys IQ Hardwire 16-F has a current draw that exceeds 500mA, then you need to use a power supply and relay. Learn how to install a siren.
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What is the Role of a Monitoring Platform?
A monitoring platform forwards alerts to the central station and/or the end user via text and/or email, depending on the user's monitoring plan. Learn about monitoring platforms.
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What Does it Mean if My System Uses Dual-Path Communication?
When a system has both IP communication and cellular communication available, it is then said to use dual-path connectivity. Learn about dual-path communication for alarm systems.
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