Frequently Asked Questions

What Are the Best Features for the Lyric Alarm System?
The Honeywell Lyric Security Panel has many features, including HomeKit support, built-in Z-Wave, integrated WIFI, and Amazon Alexa compatibility. Learn about the Lyric System.
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Can a PIR Ceiling Motion Sensor be Wall-Mounted?
While ceiling mount motion sensors are intended for use on the ceiling, these devices will technically work when mounted to the wall. Learn about PIR ceiling motion sensors.
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Do Cameras Stay Powered On When an Alarm System is Disarmed?
Security cameras will stay powered on when a system is disarmed because they are associated with the monitoring platform rather than the panel. Learn more about security cameras.
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Will Total Connect 2.0 Show an Alarm if a Prior Alarm Isn't Cleared?
If an alarm occurs on your Honeywell System, then you must clear the alarm. Otherwise, TC2 will not show a future alarm for the same zone. Find out how TC2 displays alarms.
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How Do I Add a Z-Wave Light to My IQ Panel 2?
Adding a Z-Wave light to your IQ Panel 2 will let you control it from the panel and from Alarm.com if the system is monitored. Learn how to add a Z-Wave light to an IQ Panel 2.
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Can I Add the ADC-VC736 to My Wireless Network?
The Alarm.com ADC-VC736 Large Bullet Camera can only connect to a wireless network if you add an ethernet to WIFI Bridge like the ADC-W110. Learn about the ADC-VC736.
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How Do I Install the Resideo LTE-IA On My VISTA P-Series System?
The Resideo LTE-IA is a great dual-path communicator for a VISTA P-Series System. Make sure to test signal strength before mounting. Learn how to install the Resideo LTE-IA.
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Why is Total Connect 2.0 Showing the Incorrect Life-Safety Alarm for My VISTA-128BPT?
Any VISTA-128BPT running FW Version 11.4 or lower with 2*22 enabled will display the wrong alarm type when a fire alarm is initiated on Partitions 2 - 8. Learn about this issue.
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What is the Alarm.com Water Management Add-On Package?
You need the Alarm.com Water Management Add-On Package if you plan to use smart water valves with Alarm.com. Learn about the Alarm.com Water Management Add-On Package.
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Does Alarm.com Support Water Valves?
If you have Alarm.com, you can have the Water Management Add-On Package enabled so that the platform will support water valves. Learn how to use water valves with Alarm.com.
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