Frequently Asked Questions

Do Cats Set Off Motion Detectors?
Animals can activate motions if they are able to get in their direct field of view. This is usually the result of a poor installation. Learn more about pet-immune motion sensors.
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Do I Need a Phone Line for a Security System?
Alarm monitoring using a phone line is a generally discouraged practice. It is much better to use cellular connectivity or WIFI for monitoring. Learn more about alarm monitoring.
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What is the Average Cost of Home Security Monitoring?
The average Alarm Grid customer pays $35 per month for alarm monitoring. This is for the Gold Plan which includes cellular monitoring. Learn the cost of alarm monitoring.
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What Is the Best Keypad for a VISTA-15P, 20P, 21iP?
If a user needs to choose a single keypad for their VISTA System, their best option is usually the Honeywell 6160RF. Find out why the 6160RF is the best keypad for a VISTA System.
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How Much Does it Cost to Install an Alarm System in a House on Average?
It doesn't have to cost anything to install an alarm system. If you use a desk mount, then the process will require no tools and no drilling. Learn the costs of alarm monitoring.
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How Do I Enable Disarm Image Notifications on the IQ Panel 2?
Enable the Qolsys IQ Panel 2 disarm images to be sent via email or text from the Rules section of the Automation card in the customer's home screen. Learn to enable disarm images.
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How Do I Reset My Alarm System?
Power resetting an alarm system involves powering down the panel by disconnecting the battery and transformer and then powering it back on. Learn how to power reset your system.
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How Do You Delete a Honeywell Wireless Device?
First, enter zone programming. Next, set the zone type to "Not Used". Finally, confirm you want to delete the zone. Learn how to delete a wireless device from the system.
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Should I Arm My System with My Installer Code?
Arming your system with the installer code is never a good idea. An intruder will be able to use that code to disarm the system. Learn more about system codes and how they work.
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Can I Get an Alarm System w/ Bad Credit?
If you purchase an alarm system outright, then there will be no need for a credit check. But people with poor credit may be denied financing. Learn more about our financing plans.
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