Frequently Asked Questions

Where Should I Install My Motion Detector?
There are several things you should keep in mind when choosing a location for a motion detector. The ideal location for a motion detector is in the corner of a room and away from any windows. The device should be placed 6 to 8 feet off the ground. Learn more about where to install a motion sensor.
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What Does an Alarm Do?
An alarm tells the system to send out a distress signal to a central monitoring station and/or the end user. This allows for emergency help to be requested as quickly as possible. The type of alarm that occurs depends on the Response Type for the zone. Learn more about the function of alarms.
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Which Systems Can Alarm Grid Take Over?
Alarm Grid will support any alarm system that we can take over. To take over a system, the user may need to know the panel's Installer Code and/or Master Code. In some situations, the user will need to replace the system's communicator. Learn more about what systems we can take over.
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Which Glass Break Sensors Work w/ ADT Security Systems?
ADT equipment is often comparable to that of Honeywell. In fact, many ADT sensors are simply re-branded Honeywell sensors. For that reason, Honeywell glass break sensors will often work with ADT alarm systems. Learn more about which glass break sensors are compatible with ADT security panels.
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How Do I Connect My Qolsys IQ Panel 2 to a Garage Door?
A Qolsys IQ Panel 2 can connect with a Z-Wave garage door controller. This will allow the panel to open and close a garage door, and the panel will show whether the garage door is opened or closed. This can also be done using the Alarm.com service. Learn more about Z-Wave garage door controllers.
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How Do I Remove a Z-Wave Device from Alarm.com?
There are three ways to remove a Z-Wave device from Alarm.com. The first is to manually exclude the sensor using the panel. The second is to have the alarm monitoring company remove the sensor. The third is to reset the Z-Wave controller and rebuild the network. Learn more about Z-Wave devices.
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Can I Add a Wired Siren to the Qolsys IQ Panel 2?
A wired siren can be added to a Qolsys IQ Panel 2 system. The device connects to the siren outputs on the back of the IQ Panel 2. The siren is powered using any 12VDC plug-in transformer. Once installed, it will function automatically. Learn more about using a wired siren with an IQ Panel 2.
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How Do I Turn Off Alarm Reporting for a Honeywell 5800 Series Motion Sensor?
Alarm reporting for a Honeywell 5800 Series Motion Sensor can be turned off through zone programming. This will instruct the system to not send out a distress signal to the central station if an alarm event involving that sensor were to occur. Learn more about alarm reporting on a motion sensor.
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What Is the Best Alarm Contact?
There is no single best alarm contact. Many different types of door and window contacts are available, and the best one depends on the needs of the user. There are several questions to ask when looking for an alarm contact so that you can obtain the perfect one. Learn more about alarm contacts.
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Why Did My Panel Report Code R903 "Complete FW"?
A Honeywell VISTA Panel will report the R903 "Complete FW" message after the firmware update process for the AlarmNet communicator has been completed. This message indicates that the process was completed successfully. Learn more about the R903 Complete FW message and what it means.
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