Frequently Asked Questions

How Do I Add a IPCAM-WOC1 to Total Connect?
The IPCAM-WOC1 can connect to Total Connect by using the Total Connect Mobile App on a smart device. The app will produce a QR code that can be scanned by the camera. The camera will join the Total Connect account upon scanning this code. Learn more about adding an IPCAM-WOC1 to Total Connect.
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Is There a Difference Between the IPCAM-WIC1 and the Lyric C1?
The names IPCAM-WIC1 and the Lyric C1 refer to the same camera from Honeywell. The two names are often used interchangeably. Honeywell uses the name IPCAM-WIC1 in their documentation. However, the camera is listed as the Lyric C1 on the Alarm Grid site. Learn more about this Honeywell Camera.
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What Is the Best Small Business Security System?
There are several things to look for in a small business security system. We recommend choosing a wireless panel for overall ease of use. A system with a cellular communication path is also advised. This will ensure maximum reliability. Learn more about choosing a small business security system.
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How Do I Convert my Landline Security System to Work w/ Cellular?
Converting a landline security system to cellular is easy. The process involves obtaining a cellular communicator and switching to a monitoring plan that includes cellular service. The cellular module will then need to be activated. Learn more about converting a security system to cellular.
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Can I Add My Pre-Installed Wired Sensors to a Security Alarm?
Pre-installed hardwired sensors can be used with a new alarm system. This can save a user a large amount of money when upgrading to a new control panel. If the system is wireless, a wired to wireless converter will be needed. Learn more about using wired sensors with a new alarm system.
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What Is the Travelers Homeowner's Insurance Discount Given for Owning an Alarm System?
According to Travelers, a possible discount in one's homeowner's insurance for owning an alarm system is extremely dependent upon which state the policy is in. Certain factors are likely to make the discount larger, but this varies by state. Learn more about Travelers homeowner's insurance.
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What Is the Total Connect Remote Service?
The Total Connect Remote Service is what gives the Total Connect Mobile App the ability to control a Honeywell System. If this service is lost, the Total Connect App will still be on the user's phone. However, it won't actually be able to do anything. Learn more about the TC Remote Service.
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Honeywell 5800MINI vs Honeywell SiXCT
The Honeywell 5800MINI and the Honeywell SiXCT are both surface-mount door and window contacts from Honeywell. They operate in roughly the same manner. However, the two sensors use different communication methods, and they are compatible with different panels. Learn more about these two sensors.
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Which Security Systems Work w/ a Tuxedo Touch?
A Honeywell Tuxedo Touch Keypad is designed to work with most Honeywell VISTA P-Series Panels. The device is used primarily as a keypad for controlling a VISTA Panel. It also provides the system with Z-Wave home automation capabilities. Learn more about the Honeywell Tuxedo Touch Keypad.
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Honeywell 5800MINI vs Honeywell 5816OD
The 5800MINI and the 5816OD are both wireless door and window contacts. The 5800MINI is a slim sensor designed for indoor use only. The 5816OD is a weatherproof sensor designed for outdoor use. Both are part of Honeywell's 5800 Series of wireless sensors. Learn more about these two contacts.
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