Frequently Asked Questions

How Do I Trip a 2GIG GB1 Glass Break Detector?
The 2GIG GB1 Glass Break Detector listens for both the "thud" of an object striking glass and the shattering sound of breaking glass. Hearing these two sounds together will cause the device to activate. A glass break simulator can imitate this sound and trip the sensor. Read on to learn more.
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Where Should I Install a Glass Break Sensor?
A glass break detector should be placed as close to a window or glass case as possible with no objects blocking its path. This will help to ensure that the device will activate in the event that the window or case is shattered. Learn more about glass break sensors and where to place them.
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How Do I Test the 5800COMBO?
When testing the Honeywell 5800COMBO, you will want to start by first contacting your alarm monitoring company and placing your system on test mode. Then, you can individually test the smoke/heat detection and the carbon monoxide detection for the device. Learn more about testing the 5800COMBO.
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What is the Best Alarm Keypad for a VISTA 20P?
When considering an alarm keypad for a Honeywell VISTA 20P, we recommend the 6160RF. The 6160RF is a great keypad that allows you to arm and disarm your system and make programming changes. It also conveniently includes a built-in wireless receiver. Keep reading to learn more about the 6160RF.
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How Do I Save Recordings from the IPCAM-WO?
You can access any recordings that were made by an IPCAM-WO IP Camera from the Events log on Total Connect. Once you have located the video that you want to save, click the download button for that video. Continue reading to learn more about saving video recordings from Total Connect.
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How Do I Replace a Keyfob on a 2GIG Go!Control?
Replacing a keyfob on a 2GIG GC2 requires you to access system programming and then change the serial number of the old keyfob to the new one. You will need to know the system installer code to do this. Continue reading to learn the entire process for replacing keyfob on a 2GIG GC2 system.
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Total Connect vs. Alarm.com
Both Total Connect and Alarm.com provide similar features. Which service is used will depend on the alarm system. Total Connect is a proprietary service that is strictly for use with Honeywell systems. Alarm.com is non-proprietary, and it is used by many alarm companies. Read on to learn more.
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How Do I Setup a Lyric Thermostat in My Total Connect Account?
To connect a Lyric Round Thermostat with Total Connect, you will first get the thermostat online and connect it with the Lyric App. You will then integrate your Lyric App account information into Total connect. The thermostat can then be synced with the Lyric Controller. Read on to learn more.
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Do I Need Monitoring if I Have Total Connect 2.0 or Alarm.com?
In order to use Total Connect 2.0 or Alarm.com, you will need to have a security panel that is actively monitored by an alarm monitoring company. Without monitoring service, you panel will not be able to connect with either of these services. Learn more about Total Connect 2.0 and Alarm.com.
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What Should I Replace My LYNX Plus L3000 Control Panel with?
If you are looking to upgrade from a Honeywell L3000 security panel, we recommend replacing it with a Honeywell Lyric Controller. The Lyric will offer a user-friendly experience, and it will function with all of the existing sensors that were programmed with the L3000. Learn more about the Lyric.
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