Frequently Asked Questions

Can I Use a Qolsys IQ Panel 2 w/o Alarm.com?
While the IQ Panel 2 can technically be used without Alarm.com, this is not recommended. Alarm.com is needed to notify the user about any alarms that occur.
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Can I Use Wired Contacts on a Qolsys IQ Panel 2?
In order for you to use wired contacts with a Qolsys IQ Panel 2, you will need to use a compatible wireless converter, such as the Qolsys Hardwire 16-S.
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How Do I Connect a Z-Wave Door Lock to My Qolsys IQ Panel 2?
A Z-Wave door lock can be programmed with a Qolsys IQ Panel 2 by auto-enrolling the lock with the system. Make sure to test the lock after learning it in.
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Where Can I Find VISTA-20P Manuals?
Manuals and how-to guides for the VISTA-20P can be found on the Alarm Grid website. We can provide you with all the support you need for your VISTA-20P.
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Is a Honeywell 5818MNL compatible with a 2GIG GC3?
As a 5800 Series sensor, the Honeywell 5815MNL is compatible with the 2GIG GC3. No additional add-ons are needed to use the 5818MNL with a 2GIG GC3 panel.
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How Does the Qolsys IQ Panel 2 Communicate with Alarm.com?
The Qolsys IQ Panel 2 can communicate with Alarm.com using a cellular or an internet connection. Cellular communication is required for use with Alarm.com.
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Can I Use WIFI as Primary and GSM as Backup on my Qolsys IQ Panel 2?
When Qolsys panels have both WIFI and Cellular enabled, all signals are sent on all available paths. The signal received first is processed and forwarded to the monitoring station, the second signal is ignored. In this way, all signals take the fastest path available. Read on to learn more.
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How do I Install the XCVR2 on my 2GIG GC3 Alarm Panel?
The XCVR2 is not compatible with the 2GIG GC3, instead, install the XCVR3-GC3 to support the Image2-GC3 image sensor. Read on to see how it installs.
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How Do I Add a Remote Keypad to the Qolsys IQ Panel 2?
A keypad can be added to the Qolsys IQ Panel 2 by pairing the keypad with the panel from the installer menu. Only the IQ Remote will work as a remote keypad.
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How Do I Test My 521BXT Smoke Detector for Proper Function?
To test a 521BXT Smoke Detector for proper function, use canned smoke to test the device's smoke detection and a hair dryer to test its heat detection.
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