Frequently Asked Questions

How Long Should it Take to Activate My System?
Alarm Grid activation slots are set for a full hour. But most system activations are completed in around 30 minutes, sometimes even less. Learn about activating your Alarm Grid security system.
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Can I Use Z-Wave Security Sensors With My Alarm System?
Security systems that support Z-Wave can only interface Z-Wave devices for automation purposes. You cannot use Z-Wave security devices with an alarm system. Learn about Z-Wave.
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Will the Lyric Security System Open/Close Garage Doors?
The Lyric can open and close garage doors by using the Honeywell 5877 Garage Door Relay. This is set up through the Automation Menu of the system. Learn about the Honeywell 5877.
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Why Is My 2GIG TS1 Not Pairing With My GC2 or GC2e After a Firmware Update?
After making a firmware update on your 2GIG TS1, you may need to clear the keypad slot on the 2GIG GC2 and then reprogram the TS1 from scratch. Learn to troubleshoot a 2GIG TS1.
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Does the Qolsys IQ Panel 2 Plus Have an Option for Night Stay?
Although you cannot set the IQ Panel 2 Plus to a Night Stay Arming Mode, there are Sensor Groups you can use to have motion sensors active while Armed Stay. Learn about the IQ2+.
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How Do I Enroll and Use My WIFI Thermostat With the New Tuxedo and TC2?
When you enroll a Total Connect Comfort WIFI Thermostat with a Tuxedo, it will also be pushed over to Total Connect 2.0. Learn to use a WIFI thermostat with a Tuxedo and TC2.
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Why Does My Panel Show CO or Fire Trouble on an FF345 Zone?
FF345 units with a date code of 09/2020 or later are known to cause Fire or CO Sensor Trouble on Honeywell Systems after a Fire or CO Alarm is cleared. Learn about this issue.
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How Do I Find the Date Code On the Encore FF345?
To find the date code on the Encore FF345, remove the cover and check the sticker on its inside. The date code follows the format: MM/YYYY. Learn to find the date code on an FF345.
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Why Did I Hear My Lyric Alarm System Speak Unexpectedly?
If you enable the Lyric Voice Command feature and never properly calibrate it, then you may hear the system suddenly speak for seemingly no reason. Learn about this feature.
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How Do I Enroll and Use My Z-Wave Thermostat With the New Tuxedo and TC2?
After pairing your Z-Wave thermostat with your Tuxedo Keypad, you should perform a Panel Sync to get it to appear on TC2. Learn how to set up a Z-Wave thermostat with a Tuxedo.
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