Frequently Asked Questions

What Does a Home Security System Do?
Some functions of a home security system include sending alerts to an end user or to a central station and serving as a hub for smart home devices. Learn more about alarm systems.
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Why Won't My Honeywell Thermostat Connect to WIFI?
A Honeywell Thermostat won't connect to WIFI if the device is not compatible with WIFI or if there is a problem with the WIFI service. Learn how to use your Honeywell Thermostat.
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How Do I Change the Battery in My DSC Impassa?
To change the battery in a DSC Impassa, the inside of the panel must be accessed. A screwdriver is needed to release the battery tab. Learn how to change the DSC Impassa battery.
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Can I Make a DSC Impassa a Secondary Z-Wave Controller?
A DSC Impassa cannot be used as a secondary controller. This is because all Z-Wave smart home control for the system must done through Alarm.com. Learn more about the DSC Impassa.
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How Do I Enroll a Schlage Z-Wave Lock on a Qolsys IQ Panel 2?
To enroll a Schlage Z-Wave Lock with a Qolsys IQ Panel 2, first clear the lock from the network. Then include the lock and test it. Learn how to pair a Schlage Z-Wave Lock.
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Can I Use A 2GIG GC3 Without Alarm.com?
Yes, the 2GIG GC3 can be used without Alarm.com. This is called a "local" system. Local systems make noise but they do not report alarm activity off-site. Learn more about the GC3.
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Does A 2GIG GC3 Require An Internet Connection?
The 2GIG GC3 does not require an internet connection. Instead, in order to monitor it, a cellular module is required. Find out how the 2GIG GC3 communicates with central station.
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Which Security System Sensors Work Best for Business Alarm Systems?
Alarm systems in businesses can use the same security sensors that are used with systems in residential locations. Find out which security system sensors work best in businesses.
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How Do I Setup Multi-System Account Access in Alarm.com?
Via a browser, not the mobile app, log into the account with login credentials you want to use. Perform the steps to "Add System", and submit. Learn to set up Multi-System access.
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Which Alarm Panel Can be Monitored Over the Internet?
In order for an alarm system to receive internet monitoring, an IP communicator is needed. The communicator may need to be added separately. Learn more about internet monitoring.
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