Frequently Asked Questions

Can I Use a DSC Impassa w/o Monitoring?
A DSC Impassa System can technically be used without monitoring service. But its functionality will be extremely limited. Find out why monitoring is important for a DSC Impassa.
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How Do I Add Additional User Codes to a DSC Impassa?
New user codes can be added to a DSC Impassa using the system's Master Code. The system will support up to 16 user codes. Learn how to add user codes to a DSC Impassa.
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How do I Use the 2GIG Easy Updater Tool to Update a GC2 Panel?
First, verify the GC2 has Firmware version 1.5 or later. Next, power down, and connect the Updater Tool to the GC2. Finally, power up, and press "Start". Learn to update the GC2.
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How Do I Upgrade My 2GIG GC3 to an LTE Communicator?
To upgrade the communicator on the 2GIG GC3, choose "Cell Radio Swap" from Settings. Tap "Begin", and follow the on-screen instructions. Learn to update the GC3 communicator.
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How Do I Upgrade My 2GIG GC2 to an LTE Communicator?
To upgrade the 2GIG GC2 to an LTE communicator, you must remove the old communicator. Then install the new one, and register it. Read on to learn about upgrading the 2GIG GC2.
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Can I Make a Qolsys IQ Panel 2 a Secondary Z-Wave Controller?
The Qolsys IQ Panel 2 includes an integrated Z-Wave controller for operating Z-Wave home automation devices. These devices can be controlled from the panel itself, or they can be controlled using Alarm.com. Learn more about using Z-Wave home automation devices with the Qolsys IQ Panel 2.
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Which Sensors are Compatible with the Lyric Alarm System?
The Lyric Security System will support encrypted Honeywell SiX Series Sensors that operate at 2.4 GHz. It will also support sensors that operate at 345 MHz. This includes any Honeywell 5800 Series Sensor and any 2GIG Sensor. Find out which sensors are compatible with the Lyric Controller.
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How Do I Add an External Keypad to a Qolsys IQ Panel 2?
The IQ Remote is an external touchscreen keypad that is compatible with the Qolsys IQ Panel 2. This device allows a user to arm and disarm the system and control Z-Wave devices. It is added through system programming. Find out how to pair the IQ Remote touchscreen keypad with the IQ Panel 2.
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How Do I Enroll a Kwikset 910 on a Qolsys IQ Panel 2?
To enroll a Kwikset 910 on a Qolsys IQ Panel 2, start by bringing the lock to the panel. Then clear the lock from the network so that it can be included. Then put the panel into its inclusion mode and activate the lock's inclusion function. Learn how to enroll a Kwikset 910 with an IQ Panel 2.
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Can I Disable the Internal Siren on a Qolsys IQ Panel 2?
The IQ Panel 2 includes an internal siren that operates at 85 dB. This siren can be disabled from system programming if desired. In order to disable the siren, the user will need to know the system's Installer Code or the Dealer Code. Find out how to disable the siren for a Qolsys IQ Panel 2.
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