Frequently Asked Questions

Why Does the Wired Alarm Contact on My Door Not Work?
You might experience problems with a wired door contact due to poor mounting, poor wiring, or improper programming. Learn how to troubleshoot your hardwired door contact.
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Can I Monitor and Control the Temperature On a Honeywell L5210?
If you add a Z-Wave thermostat to an L5210, you can monitor and control the temperature from the panel. You will need an L5100-ZWAVE to support the add-on. Learn about the L5210.
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How Long Is the Wiring Included w/ the ADC-V721W?
The ADC-V721W Camera comes with a 10 foot power supply cable. A 5 foot dongle with a barrel connector on the back allows for up to 15 feet of wiring. Learn about the ADC-V721W.
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Where Should I Install a Hardwire Contact on a Vinyl Slider Window?
You can install wired contacts on almost any window. Just mount the sensor on the frame and the magnet on the moving part of the window. Find out where to install a wired contact.
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What Is Error Code 103 On a VISTA Alarm System?
If you see a Check 103 error code on your keypad, then it means there is an issue with the system's communicator. You must fix the problem and clear the error. Learn about the Check 103 error code.
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What Are Door Contacts?
Sensors that are used to monitor whether a door is opened or closed are often called door contacts. Learn about door contacts and how they are used with alarm systems.
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How Do I Add a Second Push-Button Keypad to a VISTA 20P?
Adding a second keypad to a VISTA 20P is easy. You must power down the panel, connect the keypad, restore power, and address the keypad. Learn how to add a keypad to a VISTA 20P.
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Can I Use a DSC Keypad With the Qolsys IQ Panel 2 Plus?
The DSC WS9LCDW9 PowerG Keypad can be used with the Qolsys IQ Panel 2 Plus. The panel must be Version 2.3.2 or higher to properly support it. Learn about the DSC PowerG Keypad.
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Can I Program the Alarm Monitoring Account Information On a Honeywell L5210?
The process of programming account info is usually completed by a monitoring company. But an end user can also complete this process. Learn about programming account information.
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What Does 6F On My Alarm System Mean?
The bF error on Fixed English Keypads is is sometimes misread as 6F. This error stands for "backup failure", and it indicates a communication problem. Learn about the bF error.
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