Frequently Asked Questions

Why Can't I Clear a Trouble Condition On My 2GIG GC3 or GC3e?
Users have reported unclearable trouble conditions on 2GIG GC3 and GC3e Systems when Smart Area Partitions are enabled. No fix is currently available. Learn about this problem.
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Why are the Disarm Photos so Dark on My Qolsys IQ Panel 2 Plus?
In some cases, plastic film might be covering the Qolsys IQ Panel 2 Plus front camera lens. Photos will appear dark if it is left on. Learn how to fix dark photos on the IQ2+.
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How Do I Integrate a Qolsys IQ Panel 2 Plus with Control4?
By completing the Control4 integration for your IQ Panel 2 Plus, you can use your C4 System as a secondary alarm keypad controller. Learn about the C4 integration for the IQ2+.
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Can I Increase the Max Number of Zones On My Wireless Security System?
The maximum number of zones that an alarm system can support is hardcoded into the system's firmware. This limit cannot be increased. Learn about zone limits for alarm systems.
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Can I Increase the Max Number of Zones On My Hardwired Security System?
To utilize all of zones on a wired alarm system, it is necessary to add wired zone expansion modules and/or a wireless receiver. Learn about zones on a hardwired alarm panel.
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How Long Should it Take to Activate My System?
Alarm Grid activation slots are set for a full hour. But most system activations are completed in around 30 minutes, sometimes even less. Learn about activating your Alarm Grid security system.
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Can I Use Z-Wave Security Sensors With My Alarm System?
Security systems that support Z-Wave can only interface Z-Wave devices for automation purposes. You cannot use Z-Wave security devices with an alarm system. Learn about Z-Wave.
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Will the Lyric Security System Open/Close Garage Doors?
The Lyric can open and close garage doors by using the Honeywell 5877 Garage Door Relay. This is set up through the Automation Menu of the system. Learn about the Honeywell 5877.
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Why Is My 2GIG TS1 Not Pairing With My GC2 or GC2e After a Firmware Update?
After making a firmware update on your 2GIG TS1, you may need to clear the keypad slot on the 2GIG GC2 and then reprogram the TS1 from scratch. Learn to troubleshoot a 2GIG TS1.
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Does the Qolsys IQ Panel 2 Plus Have an Option for Night Stay?
Although you cannot set the IQ Panel 2 Plus to a Night Stay Arming Mode, there are Sensor Groups you can use to have motion sensors active while Armed Stay. Learn about the IQ2+.
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