Frequently Asked Questions

How Do I Use the Microphone on the Honeywell Lyric C2?
The Honeywell Lyric C2 comes with a built-in microphone for capturing audio. To use this function, you must enable the microphone on Total Connect. Once it has been enabled, the microphone will automatically begin recording whenever the camera is activated. Keep reading to learn more.
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How Do I Save Recordings from the IPCAM-WO?
You can access any recordings that were made by an IPCAM-WO IP Camera from the Events log on Total Connect. Once you have located the video that you want to save, click the download button for that video. Continue reading to learn more about saving video recordings from Total Connect.
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How Do I Setup a Lyric Thermostat in My Total Connect Account?
To connect a Lyric Round Thermostat with Total Connect, you will first get the thermostat online and connect it with the Lyric App. You will then integrate your Lyric App account information into Total connect. The thermostat can then be synced with the Lyric Controller. Read on to learn more.
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How Do I Trip a 2GIG GB1 Glass Break Detector?
The 2GIG GB1 Glass Break Detector listens for both the "thud" of an object striking glass and the shattering sound of breaking glass. Hearing these two sounds together will cause the device to activate. A glass break simulator can imitate this sound and trip the sensor. Read on to learn more.
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Can I Program My Alarm Using Just Total Connect 2.0?
Most alarm system programming is done at the panel and cannot be completed through the Total Connect 2.0 service. Total Connect 2.0 is mostly for interacting with your system once it has already been programmed, not for actually setting up the system. Read on to learn more about Total Connect.
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How Do I Replace a Keyfob on a 2GIG Go!Control?
Replacing a keyfob on a 2GIG GC2 requires you to access system programming and then change the serial number of the old keyfob to the new one. You will need to know the system installer code to do this. Continue reading to learn the entire process for replacing keyfob on a 2GIG GC2 system.
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Total Connect vs. Alarm.com
Both Total Connect and Alarm.com provide similar features. Which service is used will depend on the alarm system. Total Connect is a proprietary service that is strictly for use with Honeywell systems. Alarm.com is non-proprietary, and it is used by many alarm companies. Read on to learn more.
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How Do I Program a Honeywell Vista-20P Alarm System?
Programming a Honeywell Vista-20P starts with accessing programming mode by entering in the installer code, followed by 800. Next, you will press the * key plus a field number, followed by an entry. Once you are finished, you can exit programming by pressing *99. Keep reading to learn more.
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What is the Best Alarm Keypad for a VISTA 20P?
When considering an alarm keypad for a Honeywell VISTA 20P, we recommend the 6160RF. The 6160RF is a great keypad that allows you to arm and disarm your system and make programming changes. It also conveniently includes a built-in wireless receiver. Keep reading to learn more about the 6160RF.
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Do I Need Monitoring if I Have Total Connect 2.0 or Alarm.com?
In order to use Total Connect 2.0 or Alarm.com, you will need to have a security panel that is actively monitored by an alarm monitoring company. Without monitoring service, you panel will not be able to connect with either of these services. Learn more about Total Connect 2.0 and Alarm.com.
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