Frequently Asked Questions

Where Should I Install a Heat Detector?
Certain areas of the home are better-suited for heat sensors than smoke sensors. Using heat sensors instead of smoke sensors can prevent false alarms. Learn about heat detectors.
Added:

What Does a Qolsys IQ Panel 2 Plus Kit Include?
Each Qolsys IQ Panel 2 Plus Kit from Alarm Grid has a new IQ Panel 2 Plus, some door and window contacts, a motion sensor, a power cable and a transformer. Learn about these kits.
Added:

Can I Get an Alarm or a Specific Zone to Activate My Honeywell IP Camera?
By setting up a notification in Total Connect 2.0, you can have your Honeywell IP Cameras start recording when a specific system activity occurs. Learn about Honeywell IP Cameras.
Added:

Is the Tuxedo Touch WIFI an AlarmNet Communicator?
The Tuxedo Touch WIFI is a keypad and a Z-Wave controller that can connect with a local WIFI network. But it is not an alarm monitoring communicator. Learn about the Tuxedo Touch.
Added:

Can I Connect to Total Connect 2.0 Using My Tuxedo Touch WIFI?
The Tuxedo Touch is not an alarm monitoring communicator. You cannot use a Tuxedo Touch alone to connect an alarm system with Total Connect 2.0. Learn about the Tuxedo Touch.
Added:

How Do You Add A 2GIG KEY2-345 To The 2GIG GC3?
Add a keyfob by entering programming, and providing the requested information. To complete this, you will need the Installer Code. Learn to program the 2GIG KEY2-345 to the GC3.
Added:

What Is the Maximum Distance a Honeywell 5800PIR-COM Can Be From the Panel?
The Honeywell 5800PIR-COM can transmit signals a maximum distance of 200 feet in open air. A wireless repeater can increase this range. Learn about the Honeywell 5800PIR-COM.
Added:

Where Is the MAC Address Listed on a Honeywell L5210?
You can find the MAC address in the Comm Diagnostics Menu of panel programming. You will need the Installer Code to access the menu. Learn how to find the MAC address on an L5210.
Added:

Where Can I Buy the Honeywell Lyric Alarm System?
The Honeywell Lyric Alarm System is available for purchase from the Alarm Grid website. This is one of the most advanced alarm systems on the market today. Learn about the Lyric.
Added:

How Do Alarm Systems Work?
A sensor sends a signal to a panel whenever it is faulted. Depending on the zone settings, the panel will then send out a signal to a central station. Learn how alarm panels work.
Added: