Frequently Asked Questions

How Do I Test the 5800COMBO?
When testing the Honeywell 5800COMBO, you will want to start by first contacting your alarm monitoring company and placing your system on test mode. Then, you can individually test the smoke/heat detection and the carbon monoxide detection for the device. Learn more about testing the 5800COMBO.
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How Do I Save Recordings from the IPCAM-WO?
You can access any recordings that were made by an IPCAM-WO IP Camera from the Events log on Total Connect. Once you have located the video that you want to save, click the download button for that video. Continue reading to learn more about saving video recordings from Total Connect.
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Do I Need Monitoring if I Have Total Connect 2.0 or Alarm.com?
In order to use Total Connect 2.0 or Alarm.com, you will need to have a security panel that is actively monitored by an alarm monitoring company. Without monitoring service, you panel will not be able to connect with either of these services. Learn more about Total Connect 2.0 and Alarm.com.
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Where Should I Install a Glass Break Sensor?
A glass break detector should be placed as close to a window or glass case as possible with no objects blocking its path. This will help to ensure that the device will activate in the event that the window or case is shattered. Learn more about glass break sensors and where to place them.
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How Do I Use the Microphone on the Honeywell Lyric C2?
The Honeywell Lyric C2 comes with a built-in microphone for capturing audio. To use this function, you must enable the microphone on Total Connect. Once it has been enabled, the microphone will automatically begin recording whenever the camera is activated. Keep reading to learn more.
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How Do I Setup a Lyric Thermostat in My Total Connect Account?
To connect a Lyric Round Thermostat with Total Connect, you will first get the thermostat online and connect it with the Lyric App. You will then integrate your Lyric App account information into Total connect. The thermostat can then be synced with the Lyric Controller. Read on to learn more.
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How Do I Trip a 2GIG GB1 Glass Break Detector?
The 2GIG GB1 Glass Break Detector listens for both the "thud" of an object striking glass and the shattering sound of breaking glass. Hearing these two sounds together will cause the device to activate. A glass break simulator can imitate this sound and trip the sensor. Read on to learn more.
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Can I Program My Alarm Using Just Total Connect 2.0?
Most alarm system programming is done at the panel and cannot be completed through the Total Connect 2.0 service. Total Connect 2.0 is mostly for interacting with your system once it has already been programmed, not for actually setting up the system. Read on to learn more about Total Connect.
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What Wireless Sensors Can I Use with the Honeywell Lyric Controller?
When looking for a new wireless sensor for a Honeywell Lyric Controller, you will want to choose a 5800 Series sensor or a SiX Series sensor. Any of these sensors will work well with the Lyric Controller. Check out the Alarm Grid website to find great wireless sensors for the Lyric Controller.
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How Do I Replace a Keyfob on a 2GIG Go!Control?
Replacing a keyfob on a 2GIG GC2 requires you to access system programming and then change the serial number of the old keyfob to the new one. You will need to know the system installer code to do this. Continue reading to learn the entire process for replacing keyfob on a 2GIG GC2 system.
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