Frequently Asked Questions

Why Is The 2-Wire Smoke Zone On My Hardwire 16-F Not Working Correctly?
A 2-wire smoke must be wired correctly at Zone 16 to work with the Hardwire 16-F. The zone must be recognized as a Normally Closed zone. Learn to troubleshoot your 2-wire smoke.
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How Do I Properly Add a 2-Wire Smoke Zone to My Qolsys Hardwire 16-F?
When adding a 2-wire smoke detector to a Qolsys Hardwire 16-F, you must wire the zone before trying to learn it with the panel. Learn how to add a 2-wire smoke to a Hardwire 16-F.
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Is a Brinks Door Sensor Compatible with a Honeywell L5200?
Brinks is a security company that uses a variety of different equipment. Rebranded Honeywell wireless sensors should be able to work with an L5200. Learn about security sensors.
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How Do I Pair an IPCAM-WO to My Honeywell L7000?
The Honeywell L7000 can display the live feed for legacy Honeywell IP Cameras like the IPCAM-WO directly from its screen. Find out how to pair an IPCAM-WO to your Honeywell L7000.
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Can I Access a Honeywell VAM From Outside My Home Network?
In order to access a Honeywell VAM, you must be on the same local WIFI network. You must provide the IP address for the device. Learn more about the Honeywell VAM.
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What is the Difference Between Total Connect Plus and Total Connect Premium?
An upgraded Total Connect 2.0 plan is needed if you want fault/restore notifications for more than 50 zones. Find out if you need to upgrade your Total Connect 2.0 plan.
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How Do I Test My Qolsys IQ Panel 2 Glass Break Sensor?
The Qolsys IQ Panel 2 has a built-in glass break sensor that will detect the sound of breaking glass when enabled. Learn how to test your Qolsys panel glass break sensor.
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Can an Alarm.com SVR-122 be Viewed Remotely?
By using an SVR-122, you can view any stored recording footage remotely using the Alarm.com Website or Mobile App. Learn how the SVR-122 lets you view stored footage remotely.
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How Do I Program the 2GIG SMKT3-345 to the 2GIG GC2?
The 2GIG SMKT3-345 enrolls with a 2GIG GC2 by putting the panel into its wireless enrollment mode and then activating the device's tamper cover. Learn how program the SMKT3-345.
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How Do I Replace the Battery On a 2GIG SMKT3-345 Smoke Detector?
The 2GIG SMKT3-345 uses three AAA batteries. It beeps every 48 seconds and displays a yellow LED light every 12 seconds when the batteries are low. Learn about the 2GIG SMKT3-345.
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