Frequently Asked Questions

Will Alarm.com Work w/ a DSC Impassa?
The DSC Impassa can access Alarm.com once a cellular communicator is installed and the system receives cellular monitoring. Find out how to connect a DSC Impassa to Alarm.com.
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Can I Use a DSC Impassa w/o Monitoring?
A DSC Impassa System can technically be used without monitoring service. But its functionality will be extremely limited. Find out why monitoring is important for a DSC Impassa.
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Will Total Connect Work w/ a DSC Impassa?
A DSC Impassa cannot be used with Total Connect. The Total Connect service is for Honeywell Panels only. But the DSC Impassa can access Alarm.com. Learn more about Alarm.com.
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How Do I Use the 2GIG Easy Updater Tool to Update a GC2 Panel?
First, verify the GC2 has Firmware version 1.5 or later. Next, power down, and connect the Updater Tool to the GC2. Finally, power up, and press "Start". Learn to update the GC2.
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How Do I Upgrade My 2GIG GC3 to an LTE Communicator?
To upgrade the communicator on the 2GIG GC3, choose "Cell Radio Swap" from Settings. Tap "Begin", and follow the on-screen instructions. Learn to update the GC3 communicator.
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How Do I Upgrade My 2GIG GC2 to an LTE Communicator?
To upgrade the 2GIG GC2 to an LTE communicator, you must remove the old communicator. Then install the new one, and register it. Read on to learn about upgrading the 2GIG GC2.
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Can I Make a Qolsys IQ Panel 2 a Secondary Z-Wave Controller?
The Qolsys IQ Panel 2 includes an integrated Z-Wave Plus controller for operating Z-Wave smart home devices. It can be a secondary controller, but this will negate the ability to control devices from Alarm.com. Learn more about using Z-Wave smart home devices with the Qolsys IQ Panel 2.
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Which Sensors are Compatible with the Lyric Alarm System?
The Lyric Security System will support encrypted Honeywell SiX Series Sensors that operate at 2.4 GHz. It will also support sensors that operate at 345 MHz. This includes any Honeywell 5800 Series Sensor and any 2GIG Sensor. Find out which sensors are compatible with the Lyric Controller.
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How Do I Add an External Keypad to a Qolsys IQ Panel 2?
The IQ Remote is an external touchscreen keypad that is compatible with the Qolsys IQ Panel 2. This device allows a user to arm and disarm the system and control Z-Wave devices. It is added through system programming. Find out how to pair the IQ Remote touchscreen keypad with the IQ Panel 2.
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How Do I Enroll a Kwikset 910 on a Qolsys IQ Panel 2?
To enroll a Kwikset 910 on a Qolsys IQ Panel 2, start by bringing the lock to the panel. Then clear the lock from the network so that it can be included. Then put the panel into its inclusion mode and activate the lock's inclusion function. Learn to enroll a Kwikset 910 with an IQ Panel 2.
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