2GIG 2GIG-TOUCH-NA-VA Frequently Asked Questions
How Many Wireless Zones Does the 2GIG GC Touch Support?
The 2GIG GC Touch supports 128 wireless zones for sensors. This capacity covers all security devices, life safety sensors, keyfobs, and wireless keypads.
How Do I Enable Camera Viewing On the 2GIG GC Touch Panel?
Enable camera viewing on a 2GIG GC Touch by tapping the Camera icon at the bottom of the screen. Compatible Alarm.com cameras will display live video feeds.
Can I Use the 2GIG GC Touch System Without Alarm Monitoring?
Yes. The 2GIG GC Touch works as a local alarm without professional monitoring. The panel sounds its siren, controls Z-Wave devices, and logs events locally.
Does the 2GIG GC Touch Need a Cellular Communicator?
Yes, in order to activate monitoring service the 4G LTE communicator built into the GC Touch must be activated. This is a requirement when using Alarm.com.
How Do I Test a 2GIG Glass Break with a 2GIG GC Touch?
Test a 2GIG GB1 glass break detector using the Walk Test function on the GC Touch. Trip the sensor with a glass break simulator to verify signal reception.
How Do I Troubleshoot a Communicator Trouble on a 2GIG GC Touch?
To troubleshoot a communicator trouble on a 2GIG GC Touch, check the WIFI and cellular signal strength, run system tests, and verify network settings.
How Do You Activate Door Chime On A 2GIG GC Touch Panel?
Enable chime in Audio Settings by navigating to Settings > Equipment Management > Audio Settings, then set Door Chime volume to Low or High instead of Off.
How Do I Connect My iPhone to a 2GIG GC Touch Security Panel?
Connect your iPhone to the 2GIG GC Touch using the Alarm.com app for remote system control, or pair via Bluetooth for convenient hands-free disarming.
How Do I Connect My 2GIG GC Touch Panel to My Garage Door?
Add a Z-Wave garage door controller via Settings > Automation Device > Add Device. The GC Touch scans for and includes compatible Z-Wave garage controllers.
Can WIFI be Primary with Cellular as Backup on a 2GIG GC Touch?
Yes. The 2GIG GC Touch uses WIFI as the primary communication path and built-in 4G/LTE cellular as backup. The panel switches automatically if WIFI fails.
The 2GIG GC Touch supports 128 wireless zones for sensors. This capacity covers all security devices, life safety sensors, keyfobs, and wireless keypads.
Added:
How Do I Enable Camera Viewing On the 2GIG GC Touch Panel?
Enable camera viewing on a 2GIG GC Touch by tapping the Camera icon at the bottom of the screen. Compatible Alarm.com cameras will display live video feeds.
Added:
Can I Use the 2GIG GC Touch System Without Alarm Monitoring?
Yes. The 2GIG GC Touch works as a local alarm without professional monitoring. The panel sounds its siren, controls Z-Wave devices, and logs events locally.
Added:
Does the 2GIG GC Touch Need a Cellular Communicator?
Yes, in order to activate monitoring service the 4G LTE communicator built into the GC Touch must be activated. This is a requirement when using Alarm.com.
Added:
How Do I Test a 2GIG Glass Break with a 2GIG GC Touch?
Test a 2GIG GB1 glass break detector using the Walk Test function on the GC Touch. Trip the sensor with a glass break simulator to verify signal reception.
Added:
How Do I Troubleshoot a Communicator Trouble on a 2GIG GC Touch?
To troubleshoot a communicator trouble on a 2GIG GC Touch, check the WIFI and cellular signal strength, run system tests, and verify network settings.
Added:
How Do You Activate Door Chime On A 2GIG GC Touch Panel?
Enable chime in Audio Settings by navigating to Settings > Equipment Management > Audio Settings, then set Door Chime volume to Low or High instead of Off.
Added:
How Do I Connect My iPhone to a 2GIG GC Touch Security Panel?
Connect your iPhone to the 2GIG GC Touch using the Alarm.com app for remote system control, or pair via Bluetooth for convenient hands-free disarming.
Added:
How Do I Connect My 2GIG GC Touch Panel to My Garage Door?
Add a Z-Wave garage door controller via Settings > Automation Device > Add Device. The GC Touch scans for and includes compatible Z-Wave garage controllers.
Added:
Can WIFI be Primary with Cellular as Backup on a 2GIG GC Touch?
Yes. The 2GIG GC Touch uses WIFI as the primary communication path and built-in 4G/LTE cellular as backup. The panel switches automatically if WIFI fails.
Added: