2GIG 2GIG-TOUCH-NA-VA Frequently Asked Questions
How Do I Add a User Code to the 2GIG GC Touch System?
Add a user code to the 2GIG GC Touch through Master Settings and User Management. Enter a unique name and PIN for each user. Tap here to learn about user codes.
Can a 2GIG GC Touch Be Desk Mounted Versus Wall Mounted?
Yes, the 2GIG GC Touch supports desktop mounting with the optional 2GIG-TOUCH-DESK non-metallic stand, providing flexible placement options. Click for details.
How Do I Program a Wireless Key Fob Into a 2GIG GC Touch?
Program a key fob on the 2GIG GC Touch by accessing Sensor Settings, selecting an empty zone, then choosing Key fob as the device type and learning the TXID.
How Do I Update the Firmware On My 2GIG GC Touch Panel?
Update firmware on the 2GIG GC Touch by inserting a USB flash drive with the .zip firmware file into the Type-C port and entering your Master or Installer Code.
How do I disarm the 2GIG GC Touch security system?
Disarm the 2GIG GC Touch by sliding the mode control to the middle position and entering a valid PIN. Bluetooth disarming is also available. Learn more here!
Does the 2GIG GC Touch Require An Internet Connection?
No, the 2GIG GC Touch can work without internet by using built-in 4G/LTE cellular. WIFI is recommended as primary, but cellular provides backup communication.
How Do I Find the IMEI Number for a 2GIG GC Touch Panel?
Find the IMEI on a 2GIG GC Touch by tapping Settings, entering your Installer or Master Code, then navigating to Equipment Management and Panel Information.
How Do I Delete a Door/Window Sensor from My 2GIG GC Touch?
Delete a door/window sensor from GC Touch by accessing Installer Settings, tapping Sensor Settings, tapping the zone, then Reset. Click here for a walkthrough.
How Do I Register the SIM Card on the 2GIG GC Touch?
Your alarm dealer creates the account within Alarm.com, after you provide the Serial Number. Then you must test. Click here to see how to register a GC Touch.
How Do I Change the Date/Time Format On a 2GIG GC Touch?
You can change the date and time format on a 2GIG GC Touch by going to Settings, entering the Installer Code, then tapping Equipment Management > Date & Time.
Add a user code to the 2GIG GC Touch through Master Settings and User Management. Enter a unique name and PIN for each user. Tap here to learn about user codes.
Added:
Can a 2GIG GC Touch Be Desk Mounted Versus Wall Mounted?
Yes, the 2GIG GC Touch supports desktop mounting with the optional 2GIG-TOUCH-DESK non-metallic stand, providing flexible placement options. Click for details.
Added:
How Do I Program a Wireless Key Fob Into a 2GIG GC Touch?
Program a key fob on the 2GIG GC Touch by accessing Sensor Settings, selecting an empty zone, then choosing Key fob as the device type and learning the TXID.
Added:
How Do I Update the Firmware On My 2GIG GC Touch Panel?
Update firmware on the 2GIG GC Touch by inserting a USB flash drive with the .zip firmware file into the Type-C port and entering your Master or Installer Code.
Added:
How do I disarm the 2GIG GC Touch security system?
Disarm the 2GIG GC Touch by sliding the mode control to the middle position and entering a valid PIN. Bluetooth disarming is also available. Learn more here!
Added:
Does the 2GIG GC Touch Require An Internet Connection?
No, the 2GIG GC Touch can work without internet by using built-in 4G/LTE cellular. WIFI is recommended as primary, but cellular provides backup communication.
Added:
How Do I Find the IMEI Number for a 2GIG GC Touch Panel?
Find the IMEI on a 2GIG GC Touch by tapping Settings, entering your Installer or Master Code, then navigating to Equipment Management and Panel Information.
Added:
How Do I Delete a Door/Window Sensor from My 2GIG GC Touch?
Delete a door/window sensor from GC Touch by accessing Installer Settings, tapping Sensor Settings, tapping the zone, then Reset. Click here for a walkthrough.
Added:
How Do I Register the SIM Card on the 2GIG GC Touch?
Your alarm dealer creates the account within Alarm.com, after you provide the Serial Number. Then you must test. Click here to see how to register a GC Touch.
Added:
How Do I Change the Date/Time Format On a 2GIG GC Touch?
You can change the date and time format on a 2GIG GC Touch by going to Settings, entering the Installer Code, then tapping Equipment Management > Date & Time.
Added: