2GIG GC3 Frequently Asked Questions

How Do I Get My System to Text Me when a Gate is Opened?
If your system is set up with an interactive service, you can receive text alerts when a sensor is activated. Find out how to get your system set up with an interactive service.
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How Do I Create an Additional Login for My Alarm.com Account?
Alarm.com supports an unlimited number of logins for each of their accounts. It is recommended that each user have their own login credentials. Learn to create an Alarm.com login.
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How Do I Pair the 2GIG SP2 Keypad with the 2GIG GC3?
The 2GIG SP2 can only be paired with a 2GIG GC3 if the system is running firmware version 3.0.2 or higher. It is added through the Keypads Menu. Find out how to pair a 2GIG SP2.
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Does The 2GIG GC3 Have A Compatible Touchscreen Keypad?
The 2GIG GC3 is compatible with the 2GIG SP1 and SP2 Touchscreen Keypads. These touchscreen devices will both work with the GC3. Find out how to use a keypad with the GC3.
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How Do I Pair the 2GIG SP1 Keypad with the 2GIG GC3?
To pair the 2GIG SP1 with the 2GIG GC3, the GC3 must be running firmware version 3.1 or higher. It is added through the Keypads Menu. Learn how to pair the SP1 Keypad.To pair the 2GIG SP1 with the 2GIG GC3, the GC3 must be running firmware version 3.1.0.5572 or higher. It is added through the Keypads Menu. Learn how to pair the SP1 Keypad.
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How Do I Upgrade My 2GIG GC3 to an LTE Communicator?
To upgrade the communicator on the 2GIG GC3, choose "Cell Radio Swap" from Settings. Tap "Begin", and follow the on-screen instructions. Learn to update the GC3 communicator.
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How Do I Enroll a Z-Wave Lock to my Security System?
To enroll a Z-Wave lock into your security system, you will start by clearing the Z-Wave lock from the network. Next, you will put your panel into its Z-Wave inclusion mode. Then, you will activate the inclusion function on the lock itself. To finish, you will install the Z-Wave lock into your door.
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How Do I Put the 2GIG GC3 Into Learn Mode?
The 2GIG GC3 is put into learn mode through system configuration. Learn mode is used to auto-enroll wireless sensors with the alarm system. You must know the Installer Code for the GC3 System in order to access this mode. Learn more about using a 2GIG GC3 Security System and enrolling sensors.
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What is an Alarm System?
The centerpiece of a security setup is the alarm system. This serves as the control panel for the rest of the setup. When a sensor is activated, it reports to the alarm system. The alarm system will also report out to the user or a central station if ever necessary. Learn more about alarm systems.
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How Do Home Security Systems Work?
A home security system consists of security sensors that connect with an alarm control panel. When a sensor activates, it sends a signal to the panel to let it know about the issue. The panel can then alert the user or a central station if necessary. Learn more about home security systems.
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