Frequently Asked Questions

How Do I Add an IPCAM-WO to Total Connect 2.0?
In order to add a IPCAM-WO to your Total Connect account, you will need to contact your alarm monitoring company and have them add the camera to your account.
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Do Window/Door Sensors Work Over WIFI or Cellular?
Wireless door and window sensors do not communicate over WIFI or cellular. Instead, these devices communicate with a security system through an RF signal.
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How Do I Turn On Total Connect Video?
To use Total Connect video, a user must contact their alarm monitoring company to activate the service. Any camera that the user wants to use must be online.
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Will My Monitoring Company Change My Installer Code?
It is possible an alarm company will change the installer code for the security system. Some companies do this as a way of limiting what the user can do.
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How Do I Get into Programming on My Honeywell LYNX Touch?
The programming menu on a Honeywell LYNX Touch can be found within the panel's security menu. You will need to know your installer code to access the menu.
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How Do I Turn Off My Lights when I Arm Away on My Honeywell Alarm System?
In order to automatically turn off your lights when you set your security panel to Arm Away, you will need to set up an automated Z-Wave scene with the panel.
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Can External Antenna be Installed on an iGSMV4G?
An external antenna can be installed into an iGSMV4G. The communicator's internal antenna must be removed, and a K14207LF adapter will needed for the install.
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How Do I Add a Honeywell Siren to a 2GIG GC3?
The 2GIG GC3 panel can have a Honeywell hard-wired siren installed directly to its circuit board. A siren can also be connected through a hard-wired relay.
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How do you add a 2GIG PIR1-345 to the 2GIG GC3?
The 2GIG PIR1-345 can be added to the 2GIG GC3 security panel through system programming. You will need the installer code to access system programming.
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How do you add a 2GIG PAD1-345 to the 2GIG GC3?
The 2GIG PAD1-345 wireless keypad can be added to the 2GIG GC3 through the systems keypad programming. Learn how to add a 2GIG PAD1-345 to the GC3 system.
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