Frequently Asked Questions

How Do I Connect My iPhone to a 2GIG GC3?
An iPhone can be connected to a 2GIG GC3 system through the Alarm.com platform. Your system will need to be activated with Alarm.com in order to do this.
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How Does Dual Path Monitoring Work on a 2GIG GC3?
When Dual Path communication is enabled on the GC3, it sends all signals meant for the monitoring station via both paths simultaneously. Alarm.com acknowledges and forwards whichever signal is received first, and ignores the duplicate. This ensures that the fastest path available is always used.
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How Do I Connect My 2GIG GC3 to My Garage Door?
A 2GIG GC3 can connect to a garage door by using the GD00Z-4 Z-Wave garage door kit. Your GC3 can control your garage door once the GD00Z-4 has been installed.
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How Do You Stream WIFI cameras to the 2GIG GC3?
WIFI cameras can not be streamed directly to the 2GIG GC3 security system. Compatible WIFI cameras can be viewed online or by using the Alarm.com app.
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Can WIFI be Primary with Cellular as Backup on a 2GIG GC3?
When WIFI is available on the GC3, signals are sent via both WIFI and Cellular. Alarm.com acknowledges whichever is received first, forwards that signal to the monitoring station, and ignores subsequent signals. This way, signals always use the fastest path available for communication.
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How Do I Reset a Honeywell Camera to its Default Settings?
To reset a Honeywell camera to its default settings, press and hold the camera's reset button for 12 seconds. A paperclip may be required to access the button.
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Why Does My Security System Need a Honeywell 5800RP?
A wireless Honeywell security system needs a Honeywell 5800RP to extend the range of its radio frequency. This can solve issues such as RF supervision loss.
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What is the Difference Between a 5816WMWH and a 5816?
The difference between a 5816WMWH and 5816 is that the 5816WMWH includes a magnet whereas the 5816 does not. The magnet can be used with the internal reed switch to monitor status of a door or window.
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Can the IPCAM-WO Be Used Indoors?
While the IPCAM-WO is designed for outdoor use, it can be used indoors. There is absolutely nothing preventing the user from using this camera inside.
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Why Isn't My Door Sensor Working?
There are many reasons why a door sensor might not be working properly. The issue can depend on whether the sensor in question is wireless or hard-wired.
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