Frequently Asked Questions

What is the MegaHertz of a Honeywell 5898 Motion Sensor?
Like all Honeywell 5800 Series Sensors, the Honeywell 5898 operates at 345 MHz. It is compatible with most Honeywell and 2GIG Systems. Learn about the Honeywell 5898.
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Does My Alarm.com Camera support Power over Ethernet (PoE)?
Several Alarm.com cameras can support Power over Ethernet. This allows a single cable to supply both an internet connection and power. Learn which cameras support PoE.
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How Do I Connect My August Smart Lock Pro with the August Home App?
Connecting your August Smart Lock Pro with the August Home App is very easy. You will need an Android or iOS device with Bluetooth enabled. Learn to pair an August Smart Lock Pro.
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How Do I Factory Default My August Smart Lock Pro?
There is an option within the August Home App for performing a factory reset. Doing this will restore the lock to its original condition. Learn to factory reset your August Lock.
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How Do I Exclude My August Smart Lock Pro?
If your August Smart Lock Pro is paired with a Z-Wave network, then you can use the August Home App to clear it from the network. Learn how to exclude your August Smart Lock Pro.
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How Do I Include My August Smart Lock Pro?
An August Smart Lock Pro can be included with a Z-Wave network using the August Home App on the user's Android or iOS device. Learn how to include your August Smart Lock Pro.
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How Do I Factory Default My Yale Z-Wave Lock?
When you factory reset your Yale Z-Wave Lock, the Master PIN Code will be reset, and all Z-Wave settings will be lost. Learn to reset your Yale Z-Wave Lock to factory default.
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How Do I Exclude My Yale Z-Wave Lock?
It is good practice to clear a Z-Wave Lock before pairing it. Put the system in its Z-Wave exclusion mode, and activate the lock's exclusion mode. Learn to exclude your Yale Lock.
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How Do I Include My Yale Z-Wave Lock?
Start by clearing the lock from the network. Then put your system into its Z-Wave inclusion mode and activate the lock's inclusion function to pair. Learn about Yale Locks.
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Can I Use My Existing Panel with Alarm Grid Service and Telguard HomeControl Flex?
You may be able to bring your existing panel to Alarm Grid and use Telguard HomeControl Flex. If your panel is listed below, it is supported. Learn about HomeControl Flex.
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