Frequently Asked Questions
What Are the 2GIG GC Touch Sensor Groups and Zone Types?
The 2GIG GC Touch supports multiple sensor groups including Entry/Exit, Perimeter, Interior Follower, Day Zone, and 24-Hour types for fire, panic, and CO.
Which Deadbolt Locks Work with the 2GIG GC Touch Panel?
The 2GIG GC Touch works with Z-Wave compatible deadbolt locks from brands like Kwikset, Yale, and Schlage. Add locks through the Automation Device menu.
How Do I Connect the 2GIG GC Touch to a Hidden WIFI Network?
Connect the 2GIG GC Touch to a hidden WIFI network by scrolling to Add Network in WIFI settings and manually entering the SSID and password.
Can I Integrate Existing Smoke Detectors with a 2GIG GC Touch?
Yes, you can integrate existing smoke detectors with the 2GIG GC Touch using a takeover module like the Encore Firefighter FF345 to trigger fire alarms.
Can I Download the Firmware for a 2GIG GC Touch Alarm System?
Yes, firmware for the 2GIG GC Touch is available on the Alarm Grid website. Download the .zip file to a USB flash drive and connect it to the panel to update.
How Do I Program Z-Wave Devices to a 2GIG GC Touch Panel?
To program Z-Wave devices to the 2GIG GC Touch, access the Automation Device menu in Settings, tap Add Device, and trigger the Z-Wave device to pair it.
How Do I Replace the Battery in a 2GIG-DW100-345 Sensor?
To replace the battery in a 2GIG-DW100-345 sensor, press the tab to open the housing, slide out the old CR2450 battery, and insert a new one with the + side up.
What Are the Mounting Guidelines for the 2GIG-DW100-345?
Mount the 2GIG-DW100-345 sensor on the door frame and the magnet on the door. Align the arrow marks, maintain proper gap distance, and avoid moisture or heat.
How Do I Change the Encryption Mode on a 2GIG-DW100-345?
To change the encryption mode on a 2GIG-DW100-345, open the sensor housing, locate the DIP switch, and set position 1 to ON for encrypted or OFF for standard.
How Do I Connect the IQ Panel 5 to My Home WIFI Network?
Learn how to connect the IQ Panel 5 to your home WIFI. Navigate to Advanced Settings, select Wi-Fi, pick your network from the list, and enter your password.
The 2GIG GC Touch supports multiple sensor groups including Entry/Exit, Perimeter, Interior Follower, Day Zone, and 24-Hour types for fire, panic, and CO.
Added:
Which Deadbolt Locks Work with the 2GIG GC Touch Panel?
The 2GIG GC Touch works with Z-Wave compatible deadbolt locks from brands like Kwikset, Yale, and Schlage. Add locks through the Automation Device menu.
Added:
How Do I Connect the 2GIG GC Touch to a Hidden WIFI Network?
Connect the 2GIG GC Touch to a hidden WIFI network by scrolling to Add Network in WIFI settings and manually entering the SSID and password.
Added:
Can I Integrate Existing Smoke Detectors with a 2GIG GC Touch?
Yes, you can integrate existing smoke detectors with the 2GIG GC Touch using a takeover module like the Encore Firefighter FF345 to trigger fire alarms.
Added:
Can I Download the Firmware for a 2GIG GC Touch Alarm System?
Yes, firmware for the 2GIG GC Touch is available on the Alarm Grid website. Download the .zip file to a USB flash drive and connect it to the panel to update.
Added:
How Do I Program Z-Wave Devices to a 2GIG GC Touch Panel?
To program Z-Wave devices to the 2GIG GC Touch, access the Automation Device menu in Settings, tap Add Device, and trigger the Z-Wave device to pair it.
Added:
How Do I Replace the Battery in a 2GIG-DW100-345 Sensor?
To replace the battery in a 2GIG-DW100-345 sensor, press the tab to open the housing, slide out the old CR2450 battery, and insert a new one with the + side up.
Added:
What Are the Mounting Guidelines for the 2GIG-DW100-345?
Mount the 2GIG-DW100-345 sensor on the door frame and the magnet on the door. Align the arrow marks, maintain proper gap distance, and avoid moisture or heat.
Added:
How Do I Change the Encryption Mode on a 2GIG-DW100-345?
To change the encryption mode on a 2GIG-DW100-345, open the sensor housing, locate the DIP switch, and set position 1 to ON for encrypted or OFF for standard.
Added:
How Do I Connect the IQ Panel 5 to My Home WIFI Network?
Learn how to connect the IQ Panel 5 to your home WIFI. Navigate to Advanced Settings, select Wi-Fi, pick your network from the list, and enter your password.
Added: