Frequently Asked Questions

What Does a Burglar Alarm Do?
A burglar alarm is one of the three main types of alarms that can occur on a system. It means that there is some type of intrusion. Learn more about burglar alarms.
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How Often Should Alarm Panel Batteries be Replaced?
As a general guideline, alarm panel batteries should be replaced about every five years. This will keep the system running during a power outage. Learn all about alarm batteries.
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What Exactly is a Duress Code and a Verbal Duress Code?
When a user enters in a duress code or provides a verbal duress password, the central station operator will know to send immediate dispatch. Learn more about duress codes.
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What Does a Home Security System Do?
Some functions of a home security system include sending alerts to an end user or to a central station and serving as a hub for smart home devices. Learn more about alarm systems.
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Why Won't My Honeywell Thermostat Connect to WIFI?
A Honeywell Thermostat won't connect to WIFI if the device is not compatible with WIFI or if there is a problem with the WIFI service. Learn how to use your Honeywell Thermostat.
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How Do I Change the Battery in My DSC Impassa?
To change the battery in a DSC Impassa, the inside of the panel must be accessed. A screwdriver is needed to release the battery tab. Learn how to change the DSC Impassa battery.
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Can I Make a DSC Impassa a Secondary Z-Wave Controller?
A DSC Impassa cannot be used as a secondary controller. This is because all Z-Wave smart home control for the system must done through Alarm.com. Learn more about the DSC Impassa.
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How Do I Enroll a Schlage Z-Wave Lock on a Qolsys IQ Panel 2?
To enroll a Schlage Z-Wave Lock with a Qolsys IQ Panel 2, first clear the lock from the network. Then include the lock and test it. Learn how to pair a Schlage Z-Wave Lock.
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Can I Use A 2GIG GC3 Without Alarm.com?
Yes, the 2GIG GC3 can be used without Alarm.com. This is called a "local" system. Local systems make noise but they do not report alarm activity off-site. Learn more about the GC3.
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Does A 2GIG GC3 Require An Internet Connection?
The 2GIG GC3 does not require an internet connection. Instead, in order to monitor it, a cellular module is required. Find out how the 2GIG GC3 communicates with central station.
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