Frequently Asked Questions

Will an Interlogix Simon XTi or XTi-5 Work w/ a Phone Line?
By default, a Simon XTi or XTi-5 can only connect to monitoring using a phone line. However, we advise using a cellular connection with these systems. In order for these systems to use cellular connectivity, a cellular module must be installed. Learn how to connect an XTi or XTi-5 to the network.
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How Do I Remove a Z-Wave Device from an Interlogix Simon XTi or XTi-5?
Removing a Z-Wave device from an Interlogix Simon XTi or XTi-5 System is very easy. Doing this will clear the device from the network. It is a good idea to always clear a Z-Wave device before attempting to add it to the network. Learn how to remove a Z-Wave device from a Simon XTi or XTi-5.
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What Kind of Wire Do I Need to Use to Install an Interlogix Simon XTi or XTi-5?
The best wire to use when installing an Interlogix Simon XTi or XTi-5 System is an 18-gauge 2-conductor wire. To prevent the need for wire-stripping, a Honeywell LT-Cable can be used. This cable makes it even easier to install these systems. Learn more about wiring a Simon XTi or XTi-5 System.
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How Do I Remove a Non-Functioning Z-Wave Device from My Honeywell System?
When a Z-Wave device stops functioning, it can be removed from the controller by using the "Remove Failed" or "Fix All" feature. This feature will remove the device from the list of current devices when an exclusion can not be performed. Read on to learn more about removing failed nodes.
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How Do I Enroll a Z-Wave Lock to my Security System?
To enroll a Z-Wave lock into your security system, you will start by clearing the Z-Wave lock from the network. Next, you will put your panel into its Z-Wave inclusion mode. Then, you will activate the inclusion function on the lock itself. To finish, you will install the Z-Wave lock into your door.
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How Do I Connect My Interlogix Simon XTi or XTi-5 to WIFI?
There is no possible way to connect an Interlogix Simon XTi or XTi-5 to WIFI. Interlogix has not released a compatible WIFI card for these systems. They can only use a cellular connection or a phone line connection. We recommend using cellular. Learn more about the Simon XTi and XTi-5 Systems.
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Will an Interlogix Simon XTi or XTi-5 Work w/o a Phone Line?
A Simon XTi or XTi-5 can be upgraded to use a cellular connection. This will allow the system to receive alarm monitoring service without a phone line. This is one of the most important upgrades that can be made for an XTi or XTi-5 System. Learn more about using cellular with a Simon XTi or XTi-5.
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What Happens to an Interlogix Simon XTi or XTi-5 When Internet Goes Down?
Since an Interlogix Simon XTi or XTi-5 System cannot connect to the internet, having the internet go down will not affect one of these systems. Instead of using the internet, these systems use a phone line or a cellular connection to communicate. Learn more about the Simon XTi and XTi-5 Systems.
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Will Alarm.com Work w/ an Interlogix Simon XTi or XTi-5?
Alarm.com can work with both the Simon XTi and XTi-5 Systems. But these systems can only interface with the platform if they are receiving active cellular service. This requires a cellular communicator and a cellular monitoring plan. Learn more about using Alarm.com with an XTi or XTi-5 System.
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Is the Interlogix Simon XTi or XTi-5 Compatible w/ Total Connect?
Total Connect is an interactive service platform designed exclusively for use with Honeywell Alarm Systems. The Interlogix Simon XTi and XTi-5 are manufactured by Interlogix, not Hoenywell. But while they cannot use Total Connect, they can use Alarm.com instead. Learn more about the XTi and XTi-5.
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