Frequently Asked Questions

How Do I Upgrade from a GC2 to a GC3?
Upgrading from a 2GIG GC2 to a 2GIG GC3 is a very easy process. Most of the programming information for the old GC2 system can be saved by the user's alarm monitoring company. The monitoring company can then upload the programming information to the GC3 panel. Learn more about making this upgrade.
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Should I Put a Wireless Receiver Inside of a Beige, Metal Alarm System Cabinet?
Most beige metal alarm security cabinets have a place for a wireless receiver to be installed. The antennas of the wireless receiver will stick out from the top of the cabinet so they can still properly receive signals from wireless devices. Learn more about where to install a wireless receiver.
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How Do I Add an IPCAM-WO to My Security System?
In order to add an IPCAM-WO to your security system, you will first need to connect the camera to the internet. Then, you must contact your alarm monitoring company and have them activate the camera with Total Connect. From there, you will be able to adjust the camera's settings using Total Connect.
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What Makes a Motion "Dual Tech"?
A "Dual Tech" motion sensor uses both passive infrared (PIR) technology and microwave technology to detect motion. Both the PIR and microwave sensors must activate in order for the device to trigger. This makes them great for reducing false alarms. Learn more about Dual Tech motion sensors.
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Do I Need to Use the SkyBell App if I have Total Connect or Alarm.com?
Although the SkyBell App can be useful for end users, there is no reason that a user has to keep the app. Everything that can be done through the SkyBell App can also be similarly done through the Total Connect and Alarm.com mobile apps. Learn more about using a mobile app to control the SkyBell.
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How Do I Change the Master Code on a VISTA 128BPT?
The Master Code on a VISTA 128BPT System can be changed by entering in a specific series of commands. You must first provide the current Master Code. Then you must confirm that you want to change the code. Finally you must provide a new code. Learn more about changing a VISTA 128BPT Master Code.
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Where in My Home Should I Put Carbon Monoxide Detectors?
You should have at least one CO detector on each floor of your home. Some common locations for CO detectors include near bedrooms and near attached garages. The devices should be placed 5 feet off the ground and away from direct sunlight or moisture. Learn more about where to place CO detectors.
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Where Should I Install a Carbon Monoxide Detector?
There are some simple guidelines to follow when deciding where to install a CO detector. Depending on the size of the building, you may need to install more than one. Typically, there should be at least one CO detector on each floor of the building. Learn more about where to install a CO detector.
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Honeywell 5800COMBO vs 5808W3
The 5800COMBO and the 5808W3 are both life-safety devices from Honeywell. They communicate at the same frequency, and they are compatible with the same alarm systems. However, the 5800COMBO offers carbon monoxide detection, while the 5808W3 does not. Learn more about these two devices.
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Honeywell 5800COMBO vs 5806W3
The 5800COMBO and the 5806W3 are two life-safety devices. Both are from the Honeywell 5800 Series, and both communicate at a frequency of 345 MHz. However, the 5800COMBO provides smoke, heat and CO detection, while the 5806W3 only provides smoke detection. Learn more about these two sensors.
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