Frequently Asked Questions
Can Security Systems be Used for Access Control?
Security systems support basic access control by interfacing with Z-Wave door locks. A programmed lock can be operated from the panel or a mobile app. Learn about access control.
How is AC Power Provided to a Security System?
A security system receives AC power from a plug-in transformer. You must run a wire from the transformer to the panel to provide AC power. Learn to power a security system.
What are the Clip Limits Included with Alarm.com Video Service?
Alarm.com has limits on the number of clips that can be stored per month and in total, plus limits on the number of cameras for an account. Learn about Alarm.com Clip Limits.
How Do I Run Power to the 2GIG GC3e?
To provide power for the 2GIG GC3e, you must run a wire between the panel and its transformer. Thicker cabling allows for a longer wire run. Learn how to power on the 2GIG GC3e.
Why Isn't My S2 Z-Wave Device Working with My Qolsys IQ Panel 2?
Qolsys made the IQ Panel 2 compatible with the S2 Security Protocol in Z-Wave FW Version 6.81.03. But you may also need to upgrade the system firmware. Learn about IQ2 Z-Wave.
How Do I Pair the 2GIG SP2 with the 2GIG GC3e?
The 2GIG SP2 Keypad can serve as a secondary controller for a 2GIG GC3e. You can use the SP2 for general arming and disarming and bypassing zones. Learn to pair the SP2 Keypad.
How Do I Pair the 2GIG SP1 with the 2GIG GC3e?
The 2GIG SP1 Keypad is paired with a 2GIG GC3e System across a local WIFI network. The pairing process is very simple. Learn how to pair a 2GIG SP1 Keypad with a 2GIG GC3e.
What is the "Zone Sync" Feature Available via Alarm.com?
Your alarm monitoring company will perform a Zone Sync when activating or making changes to an Alarm.com account. Learn about the Zone Sync feature for Alarm.com.
How Do I Use the Subscriber On/Off Test Feature in Alarm.com?
Alarm.com allows end users to put their own systems on Test Mode by using the Subscriber On/Off Test feature. Find out how to put your system on Test Mode through Alarm.com.
How Does the Alarm.com In-App Alarm Cancel/Verify Feature Work?
The Cancel Alarm and Verify Alarm buttons appear once Alarm.com knows that sensors have been faulted and that the system is in alarm mode. Learn about the Cancel/Verify feature.
Security systems support basic access control by interfacing with Z-Wave door locks. A programmed lock can be operated from the panel or a mobile app. Learn about access control.
Added:
How is AC Power Provided to a Security System?
A security system receives AC power from a plug-in transformer. You must run a wire from the transformer to the panel to provide AC power. Learn to power a security system.
Added:
What are the Clip Limits Included with Alarm.com Video Service?
Alarm.com has limits on the number of clips that can be stored per month and in total, plus limits on the number of cameras for an account. Learn about Alarm.com Clip Limits.
Added:
How Do I Run Power to the 2GIG GC3e?
To provide power for the 2GIG GC3e, you must run a wire between the panel and its transformer. Thicker cabling allows for a longer wire run. Learn how to power on the 2GIG GC3e.
Added:
Why Isn't My S2 Z-Wave Device Working with My Qolsys IQ Panel 2?
Qolsys made the IQ Panel 2 compatible with the S2 Security Protocol in Z-Wave FW Version 6.81.03. But you may also need to upgrade the system firmware. Learn about IQ2 Z-Wave.
Added:
How Do I Pair the 2GIG SP2 with the 2GIG GC3e?
The 2GIG SP2 Keypad can serve as a secondary controller for a 2GIG GC3e. You can use the SP2 for general arming and disarming and bypassing zones. Learn to pair the SP2 Keypad.
Added:
How Do I Pair the 2GIG SP1 with the 2GIG GC3e?
The 2GIG SP1 Keypad is paired with a 2GIG GC3e System across a local WIFI network. The pairing process is very simple. Learn how to pair a 2GIG SP1 Keypad with a 2GIG GC3e.
Added:
What is the "Zone Sync" Feature Available via Alarm.com?
Your alarm monitoring company will perform a Zone Sync when activating or making changes to an Alarm.com account. Learn about the Zone Sync feature for Alarm.com.
Added:
How Do I Use the Subscriber On/Off Test Feature in Alarm.com?
Alarm.com allows end users to put their own systems on Test Mode by using the Subscriber On/Off Test feature. Find out how to put your system on Test Mode through Alarm.com.
Added:
How Does the Alarm.com In-App Alarm Cancel/Verify Feature Work?
The Cancel Alarm and Verify Alarm buttons appear once Alarm.com knows that sensors have been faulted and that the system is in alarm mode. Learn about the Cancel/Verify feature.
Added: