Frequently Asked Questions

What Makes a Motion "Dual Tech"?
A "Dual Tech" motion sensor uses both passive infrared (PIR) technology and microwave technology to detect motion. Both the PIR and microwave sensors must activate in order for the device to trigger. This makes them great for reducing false alarms. Learn more about Dual Tech motion sensors.
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Do I Need to Use the SkyBell App if I have Total Connect or Alarm.com?
Although the SkyBell App can be useful for end users, there is no reason that a user has to keep the app. Everything that can be done through the SkyBell App can also be similarly done through the Total Connect and Alarm.com mobile apps. Learn more about using a mobile app to control the SkyBell.
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How Do I Change the Master Code on a VISTA 128BPT?
The Master Code on a VISTA 128BPT System can be changed by entering in a specific series of commands. You must first provide the current Master Code. Then you must confirm that you want to change the code. Finally you must provide a new code. Learn more about changing a VISTA 128BPT Master Code.
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Where in My Home Should I Put Carbon Monoxide Detectors?
You should have at least one CO detector on each floor of your home. Some common locations for CO detectors include near bedrooms and near attached garages. The devices should be placed 5 feet off the ground and away from direct sunlight or moisture. Learn more about where to place CO detectors.
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Where Should I Install a Carbon Monoxide Detector?
There are some simple guidelines to follow when deciding where to install a CO detector. Depending on the size of the building, you may need to install more than one. Typically, there should be at least one CO detector on each floor of the building. Learn more about where to install a CO detector.
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Honeywell 5800COMBO vs 5808W3
The 5800COMBO and the 5808W3 are both life-safety devices from Honeywell. They communicate at the same frequency, and they are compatible with the same alarm systems. However, the 5800COMBO offers carbon monoxide detection, while the 5808W3 does not. Learn more about these two devices.
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Honeywell 5800COMBO vs 5806W3
The 5800COMBO and the 5806W3 are two life-safety devices. Both are from the Honeywell 5800 Series, and both communicate at a frequency of 345 MHz. However, the 5800COMBO provides smoke, heat and CO detection, while the 5806W3 only provides smoke detection. Learn more about these two sensors.
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How Do I Change the Battery in the 5800COMBO?
The 5800COMBO is powered by four CR123A lithium batteries. To change these batteries, start by removing the device from its back plate. Then replace the old batteries with four new ones. Then reapply the device to the back plate. Learn more about replacing the batteries in a Honeywell 5800COMBO.
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How Do I Change the Batteries on My 5806W3?
To change the battery in a 5806W3 Wireless Smoke Detector, remove the device from its mounting base. Then remove the old battery. Wait 20 seconds for the device to fully power down. Then insert a fresh CR123A lithium battery and reapply the device. Learn more about maintaining a 5806W3.
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Do Carbon Monoxide Detectors Detect Natural Gas Leaks?
A carbon monoxide detector will not detect a natural gas leak. These devices are only for detecting carbon monoxide, unless otherwise stated. Most natural gas companies will put an additive in the gas to help others detect a natural gas leak. Learn more about carbon monoxide detectors.
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