Frequently Asked Questions

How Do You Stream WIFI cameras to the 2GIG GC3?
WIFI cameras can not be streamed directly to the 2GIG GC3 security system. Compatible WIFI cameras can be viewed online or by using the Alarm.com app.
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Can WIFI be Primary with Cellular as Backup on a 2GIG GC3?
When WIFI is available on the GC3, signals are sent via both WIFI and Cellular. Alarm.com acknowledges whichever is received first, forwards that signal to the monitoring station, and ignores subsequent signals. This way, signals always use the fastest path available for communication.
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How Do I Reset a Honeywell Camera to its Default Settings?
To reset a Honeywell camera to its default settings, press and hold the camera's reset button for 12 seconds. A paperclip may be required to access the button.
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Why Does My Security System Need a Honeywell 5800RP?
A wireless Honeywell security system needs a Honeywell 5800RP to extend the range of its radio frequency. This can solve issues such as RF supervision loss.
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What is the Difference Between a 5816WMWH and a 5816?
The difference between a 5816WMWH and 5816 is that the 5816WMWH includes a magnet whereas the 5816 does not. The magnet can be used with the internal reed switch to monitor status of a door or window.
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Why Isn't My Door Sensor Working?
There are many reasons why a door sensor might not be working properly. The issue can depend on whether the sensor in question is wireless or hard-wired.
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How Do I Know Which LYNX Panel I Have?
The easiest way to tell which Lynx Panel you have is by visually identifying it. Each Lynx panel has certain visual clues that can be used to identify it.
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Can the IPCAM-WO Be Used Indoors?
While the IPCAM-WO is designed for outdoor use, it can be used indoors. There is absolutely nothing preventing the user from using this camera inside.
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What Is the Best Honeywell Sensor for the 21iP?
The best sensor for the Honeywell Vista 21iP depends on what the sensor is used for. There are many great sensors compatible with the Vista 21iP panel.
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How Do I Delete a Zone from My Lynx Touch or Lyric Panel?
A zone can be deleted in the programming menu of the panel. This is useful for when you no longer intend to use a wireless device with the security system.
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