Frequently Asked Questions

Why Does My System Say Not Ready To Arm?
Not Ready To Arm means that your system is in a state where it cannot currently be armed. You must correct the issue so that you can arm your system. Learn how to arm your system.
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What Does Arm Custom Mean?
If you want to bypass a selection of zones on your system, then you might Arm Custom. Any bypassed zone will be inactive and unable to trigger an alarm. Learn about Arm Custom.
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Does It Matter If The WIFI Network Used w/ My System is Not Secure?
If a potential intruder is able to access the WIFI network for your alarm system, it could potentially lead to a security breach. Find out why using secure WIFI with your system is very important.
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Can I Expand Upon My Current Security System?
There are many ways for you to expand upon your current security system. New sensors and home automation devices are usually an option. Learn how to expand upon an alarm system.
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What Should I Do If There is an AC Power Loss?
AC power loss indicates that the panel is not receiving power from the electrical outlet. You should fix the problem if possible. Learn how to troubleshoot AC power loss.
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What Should I Do If There is a Low Battery Trouble?
A low battery trouble is something you will probably encounter on your alarm panel or your wireless sensors at some point. Find out what to do if there is a low battery trouble.
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Can I Add Additional Services to My Alarm.com Account?
Alarm.com allows you to add additional services to your Alarm.com account. This will let you use the service in additional ways. Learn how to expand upon your ADC account.
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Can I Add Additional Services to My Total Connect 2.0 Account?
Total Connect 2.0 has various add-on services that are available to users. Adding additional services will increase the ways you can use TC2. Find out how to add services to TC2.
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What is the Alarm.com Emergency Call Button?
Alarm.com offers an emergency call button that lets your loved one request help. It can be placed at a high-risk area, such as by a bathtub. Learn about the ADC Call Button.
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What is the Alarm.com Chair Sensor?
You can use the Alarm.com Chair Sensor to check the activity of your loved one. Pairing it with the Alarm.com Wellness Platform is advised. Learn about the Alarm.com Chair Sensor.
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