Frequently Asked Questions

How Do I Get Power to a DSC Impassa?
A DSC Impassa receives power from a plug-in AC transformer and a backup battery. A 2-conductor wire connects the transformer and the panel. Learn how to power a DSC Impassa.
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Can I Use Door/Window Sensors on a DSC Impassa?
The DSC Impassa supports wireless door and window sensors that operate at 433 MHz. It can also use hardwired contacts with a converter. Learn more about the DSC Impassa.
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How do I add/remove text/email alerts in Total Connect?
Log into Total Connect 2.0 from a computer browser or the app. Go to Notifications > List. Enable or disable events as desired. Learn to control text/email alerts in Total Connect!
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How Many Wireless Zones Are On a DSC Impassa?
The DSC Impassa provides support for 64 wireless zones. The system is designed to work with legacy DSC 433 MHz Sensors. Learn more about the DSC Impassa Alarm System.
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Will a DSC Impassa Work w/ Apple HomeKit?
A DSC Impassa cannot be set up to work with Apple Homekit. Apple has not made HomeKit compatible with Alarm.com. Learn more about the DSC Impassa and Apple Homekit.
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Will a DSC Impassa Work w/o a Phone Line?
If a DSC Impassa has an active cellular connection, it can receive monitoring service without a phone line. Find out how to provide monitoring for a DSC Impassa System.
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What Happens to a DSC Impassa When the Internet Goes Down?
An internet outage will not affect a DSC Impassa. The system can only use a cellular connection or a phone line connection. Learn more about the DSC Impassa Alarm System.
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How Do I Add an External Keypad to a DSC Impassa?
A keypad can be added to an Impassa by activating the keypad's enrollment function while the panel is in its wireless enrollment mode Learn how to add a keypad to an Impassa.
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Can I Connect an iPhone to a DSC Impassa?
An iPhone can connect with a DSC Impassa using the Alarm.com service. The Alarm.com Mobile App must be downloaded from the Apple App Store. Learn more about the DSC Impassa.
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Can I Connect to the DSC Impassa w/ an iPad?
An iPad can use the Alarm.com Mobile App to control a DSC Impassa. This app can be downloaded for free from the App Store. Learn how to use an iPad with the DSC Impassa.
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