Frequently Asked Questions

Can I Do Dual Path Monitoring on a Honeywell Home VISTA 21iPLTE?
The Honeywell Home VISTA 21iPLTE includes a built-in IP communicator. But you must add a separate cellular communicator if you want to do dual-path. Learn about the VISTA 21iPLTE.
Added:

Can I Program My VISTA 21iPLTE To Use IP Only?
A VISTA 21iPLTE has a built-in IP communicator for connecting with AlarmNet360. Cellular backup is optional, but recommended. Learn about VISTA 21iPLTE Communication Paths.
Added:

Can I Connect My VISTA-21iPLTE Panel to WIFI?
With an ethernet to WIFI converter, you can get your VISTA-21iPLTE connected to WIFI. You might also want to get cellular backup. Learn how to us a VISTA-21iPLTE with WIFI.
Added:

Can I Use Alarm.com If My WIFI is Down?
Alarm.com requires that your system be set up with a cellular connection. As a result, you can still use Alarm.com if your WIFI is down. Learn about cellular backup.
Added:

Can I Use Total Connect 2.0 If My WIFI is Down?
If you have a cellular communication path enabled for your system, then you can still use TC2 to control your system. Find out why having cellular backup is important.
Added:

Why Am I Unable to Bypass Certain Sensors or Zones?
There are certain Zone Types that cannot be bypassed on a system. These include 24-Hour Zones and Temperature Zones. Find out why you cannot bypass certain sensors.
Added:

Will a Silent Alarm Show Up On Total Connect 2.0?
Total Connect 2.0 treats a silent alarm exactly the same as a regular alarm. It is only the panel that will treat a silent alarm differently. Learn about silent alarms.
Added:

Why Is The TC2 Mobile App Showing a Different Arming State Than My Panel?
When you arm/disarm from your panel, the signal has to be transmitted to TC2. A different arming state will be displayed if TC2 hasn't received the signal. Learn about TC2.
Added:

Why Is My Z-Wave Device "Offline" On Total Connect 2.0?
A Z-Wave device will appear as offline if it cannot be detected by the network. The sensor may be out of range, or it might have a dead battery. Learn about Z-Wave devices on TC2.
Added:

What Does the Alarm Cancel Function On TC2 Do?
By pressing the Alarm Cancel button on TC2, the system's sounders and sirens will be silenced. Any affected sensors will be reset. Learn about the Alarm Cancel function for TC2.
Added: