Frequently Asked Questions

How Do I Connect My Interlogix Simon XTi or XTi-5 to WIFI?
There is no possible way to connect an Interlogix Simon XTi or XTi-5 to WIFI. Interlogix has not released a compatible WIFI card for these systems. They can only use a cellular connection or a phone line connection. We recommend using cellular. Learn more about the Simon XTi and XTi-5 Systems.
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Will an Interlogix Simon XTi or XTi-5 Work w/o a Phone Line?
A Simon XTi or XTi-5 can be upgraded to use a cellular connection. This will allow the system to receive alarm monitoring service without a phone line. This is one of the most important upgrades that can be made for an XTi or XTi-5 System. Learn more about using cellular with a Simon XTi or XTi-5.
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What Happens to an Interlogix Simon XTi or XTi-5 When Internet Goes Down?
Since an Interlogix Simon XTi or XTi-5 System cannot connect to the internet, having the internet go down will not affect one of these systems. Instead of using the internet, these systems use a phone line or a cellular connection to communicate. Learn more about the Simon XTi and XTi-5 Systems.
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Will Alarm.com Work w/ an Interlogix Simon XTi or XTi-5?
Alarm.com can work with both the Simon XTi and XTi-5 Systems. But these systems can only interface with the platform if they are receiving active cellular service. This requires a cellular communicator and a cellular monitoring plan. Learn more about using Alarm.com with an XTi or XTi-5 System.
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Is the Interlogix Simon XTi or XTi-5 Compatible w/ Alarm.com?
To use Alarm.com with a Simon XTi or XTi-5 Alarm System, a cellular communicator must be added. The user will also need a monitoring plan that includes cellular service. The panel will then be able to work with the Alarm.com platform. Learn more about using Alarm.com with a Simon XTi or XTi-5.
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How Many Hardwired Zones Are On a Interlogix Simon XTi or XTi-5?
The Simon XTi and XTi-5 both support two hardwired zones. These zones are part of the 40 total zones that can be supported by the panel. If a user wants to use additional wired sensors, a wired to wireless converter is needed. Learn more about using hardwired sensors with an Interlogix System.
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How Long Does the Interlogix Simon XTi or XTi-5 Backup Battery Last?
The backup battery for a Simon XTi or XTi-5 must be replaced every two to three years. To replace the battery, open up the panel, and disconnect the old battery. Insert a new backup battery in its place and connect it to the panel. Learn how to replace the battery for a Simon XTi or XTi-5.
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Is the Interlogix Simon XTi or XTi-5 Compatible w/ Total Connect?
Total Connect is an interactive service platform designed exclusively for use with Honeywell Alarm Systems. The Interlogix Simon XTi and XTi-5 are manufactured by Interlogix, not Hoenywell. But while they cannot use Total Connect, they can use Alarm.com instead. Learn more about the XTi and XTi-5.
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Is there a Peripheral Keypad for the Interlogix Simon XTi or XTi-5?
Interlogix produces an external keypad that serves as a secondary access point for a Simon XTi or XTi-5 System. This external keypad is called the Interlogix Two-Way Talking Touch Screen Keypad. Learn more about this add-on and how exactly it is used with Interlogix Simon Alarm Systems.
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Can I Arm/Disarm an Interlogix Simon XTi or XTi-5 From My Phone?
A Simon XTi or XTi-5 can be controlled and operated using the Alarm.com Mobile App. This app allows users to arm or disarm their systems from their phones. The Alarm.com Mobile App is available for free download for any iOS or Android device. Learn more about the Alarm.com Mobile App.
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